Kate Lefebvre
Chatham
Summary
Driven and ambitious retail professional with a strong passion for leadership and a clear vision of becoming a successful retail store manager.
I have demonstrated ability to effectively manage teams, optimize operational efficiency, and deliver exceptional customer service. Committed to continuously enhancing skills and knowledge in the retail industry to drive business growth and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Sales Associate
Moores Clothing for Men
05.2022 - Current
- Developed strong rapport with customers for significant life events.
- Managed suit rental operations efficiently.
- Excelled in delivering top-notch customer service.
- Assumed managerial duties during absence of regular manager.
- Developed stronger leadership qualities over time.
- Navigated high-pressure scenarios to deliver optimal customer results.
- Managing employees to perform better at their roles.
- Handled daily multitasking efficiently while providing courteous service to customers.
- Received numerous positive customer feedback surveys mentioning my name.
Fashion Sales Associate + Social Media Marketing
The Glasshouse Nursery & Garden Centre Ltd.
09.2021 - 05.2022
- I performed basic retail responsibilities, visually merchandised the boutique, upsold retail purchases to customers, I was responsible for the boutique's Facebook and Instagram marketing and over all creating good report with customers
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
Commission Sales Associate
Simply Green Home Services
03.2020 - 09.2020
- Achieved 100% commission on sales of residential water filtration solutions.
- Successfully mastered sales closing techniques.
Store Manager
JoDe Hyroponics
04.2019 - 04.2020
- Assisted in the creation and launch of a new family business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Jewelry Sales Associate
Charm Diamond Centres
09.2018 - 01.2019
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Call Centre Agent / Customer Service
T-Mobile and Jeep
12.2017 - 09.2018
- I worked for Concentrix and YA call center in Chatham
- Resolved customer issues effectively, ensuring satisfaction by end of call.
Fashion Sales Associate
Gentry Manor
11.2016 - 11.2017
- Company Overview: Gentry manor is a small high end boutique
- Sole associate responsible for helping all customers.
- Held part-time employment.
- Delivered personalized service at a luxurious shop.
Fashion Sales Associate
The Hudson's bay
03.2016 - 11.2016
- Arranged mannequins to feature luxury women's fashion.
- Utilized basic retail skills effectively.
Education
Diploma - Fashion Merchandising
Fanshawe College
London, ON04.2017
Skills
- Customer service
- Organization
- Efficient worker
- Quick learner
- Leadership
- Visual Merchandising
- Professional appearance
- Sales
- Social Media Marketing
- Retail Management
- Retail Sales
- Management
- Upselling
- Store Management Experience
- Inventory Control
- Team leadership
- Decision-making
- Task delegation
- Team building
- Sales strategies
Timeline
Assistant Manager/Sales Associate
Moores Clothing for Men
05.2022 - Current
Fashion Sales Associate + Social Media Marketing
The Glasshouse Nursery & Garden Centre Ltd.
09.2021 - 05.2022
Commission Sales Associate
Simply Green Home Services
03.2020 - 09.2020
Store Manager
JoDe Hyroponics
04.2019 - 04.2020
Jewelry Sales Associate
Charm Diamond Centres
09.2018 - 01.2019
Call Centre Agent / Customer Service
T-Mobile and Jeep
12.2017 - 09.2018
Fashion Sales Associate
Gentry Manor
11.2016 - 11.2017
Fashion Sales Associate
The Hudson's bay
03.2016 - 11.2016
Diploma - Fashion Merchandising
Fanshawe College
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