Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kate Kramer

Vancouver

Summary

Compassionate and dedicated psychology student with a deep care for people and a desire to exceed expectations. Able to perform in a variety of work environments but passionate about working with children and specifically those with impairments both mental and physical. This passion stems from wanting to create a more inclusive and encouraging space for those disabled in learning environments, the workplace, and general daily life. Work experience may be limited, however, a dedication to athletics alongside academics has limited availability in previous years. Playing volleyball at the varsity level comes with a large set of demands, and a necessary set of skills which include teamwork, coachability, work ethic, discipline, and passion. All are skills that are essential in all work environments.

Overview

6
6
years of professional experience

Work History

Educator

Lululemon Athletica
10.2022 - Current
  • Welcomed guests and offered product education to provide guests with the best product to support their needs and desires.
  • Consistently maintained store cleanliness and shop-ability through precise attention to detail.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Provided guests with great experience through locating products and offering solutions and suggestions when product was unavailable in store. For example, directing them to ecommerce, other store locations, or suggesting similar products available in store.
  • Communicated effectively with colleagues when it was clear that improvements could be made to better store efficiency and performance.
  • Performed effectively in both self-directed and team-oriented tasks, managing day-to-day operations and decisions independently and communicating when necessary.
  • Assisted in visual merchandising to promote new product and accentuate new colours drawing guests into the store.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Summer Day Camp Leader

St. John's School
05.2022 - 07.2022
  • Cared for 10-16 campers aged 4-6 years during 4 week contract with St. John's private school in Vancouver, BC.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Supervised, guided and assisted campers during crafts, art projects, games and other activities to provide developmental stimulation.
  • Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
  • Recorded attendance and contacted parents regarding absent campers.
  • Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
  • Used knowledge from First Aid and CPR certifications when injuries occurred.
  • Received SOS ThreeSixty boundary training certification for maintaining professional and appropriate interactions with campers.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Cultivated cordial relationships with campers' parents or guardians.

Sales Associate

Wildlife Thrift Store
06.2018 - 06.2022
  • Held key and worked independently to open and close store.
  • Functioned with flexibility sometimes working as on-call employee.
  • Brought forth consistent track record of reliability and punctuality.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Provided positive first impressions to welcome existing, new and potential customers.

Sales Associate

TJX Canada (Winners, Homesense)
05.2021 - 07.2021
  • Engaged with customers to build loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Assisted in training and developing new hires in company processes, product knowledge, customer service and selling techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Processed product returns and assisted customers with other selections.

Education

Bachelor of Arts - Psychology

Acadia University
Wolfville, NS
05.2025

High School Diploma -

Magee Secondary
Vancouver, BC
06.2019

Skills

  • Desire to learn quickly
  • Effective communication
  • Teamwork and collaboration
  • Coachability
  • Adaptability
  • Problem solving
  • Time management
  • Organization
  • Friendly, positive attitude
  • Empathy
  • Patience
  • Open-mindedness

Accomplishments

  • Acadia Athletic Scholarship (Volleyball)
  • David Lloyd George Elementary Bursary
  • Magee Secondary Honour Roll
  • Kindness Award
  • Diligence Award
  • Peace Arch Volleyball Tournament Most Valuable Player
  • Volleyball BC Provincial Champions 2018 & 2019 (Thunder Volleyball team)

Timeline

Educator

Lululemon Athletica
10.2022 - Current

Summer Day Camp Leader

St. John's School
05.2022 - 07.2022

Sales Associate

TJX Canada (Winners, Homesense)
05.2021 - 07.2021

Sales Associate

Wildlife Thrift Store
06.2018 - 06.2022

Bachelor of Arts - Psychology

Acadia University

High School Diploma -

Magee Secondary

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