Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kate Johnston

Truro,Nova Scotia

Summary

Experienced problem solver who remains calm under pressure while resolving customer issues in a timely manner, with the ability to handle several different responsibilities at the same time without loss of productivity or quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Merchandise Associate

Walmart Canada
10.2023 - Current
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Handled returns and exchanges professionally, resolving customer issues with empathy and understanding.
  • Guided customers through product locations within the store efficiently, reducing search time while improving overall satisfaction levels.
  • Worked closely with department managers to identify opportunities for improvement in product selection or presentation techniques.
  • Assisted in training new team members joining the department.

Keyey Holder

Rens Pets
06.2023 - 09.2023
  • Safeguarded company reputation by complying with legal requirements pertaining to the handling and storage of sensitive information.
  • Facilitated smooth operations by maintaining an organized workspace, enabling quick access to essential resources needed for task completion.
  • Collaborated with team members to ensure timely completion of assigned tasks, resulting in consistent achievement of project goals.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records, and chronologies of entry activities.
  • Used computer software to store and retrieve data.
  • Followed data entry protocols, rules and regulations.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.

Deli Clerk

Sobeys
04.2023 - 06.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Automotive Parts Salesperson

Canadian Tire
05.2022 - 05.2023
  • Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
  • Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
  • Conducted regular audits of inventory levels to identify slow-moving items, optimizing storage space usage and reducing carrying costs.
  • Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
  • Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
  • Improved order accuracy by implementing a meticulous double-checking system before finalizing transactions with customers.
  • Acquired extensive knowledge of various vehicle makes and models to provide accurate advice on suitable replacement parts.

Crew Member

Tim Hortonsm
12.2021 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Crew Trainer

McDonald's
03.2021 - 12.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Diploma - Criminal Justice/Social Work

Nova Scotia Community College
Truro, NS
06.2026

High School Diploma -

Cobequid Educational Centre
Truro, NS
06.2023

Skills

    Workplace Safety

    Cash handling proficiency

    POS System Operation

    Product Promotion

    Problem-solving abilities

    Time Management

    Motivated Team Player

    Multitasking

    Goal-oriented mindset

Certification

  • WHMIS
  • C.E.L.T


Timeline

General Merchandise Associate

Walmart Canada
10.2023 - Current

Keyey Holder

Rens Pets
06.2023 - 09.2023

Deli Clerk

Sobeys
04.2023 - 06.2023

Automotive Parts Salesperson

Canadian Tire
05.2022 - 05.2023

Crew Member

Tim Hortonsm
12.2021 - 05.2022

Crew Trainer

McDonald's
03.2021 - 12.2021

Diploma - Criminal Justice/Social Work

Nova Scotia Community College

High School Diploma -

Cobequid Educational Centre

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Kate Johnston