Kate Jacinto
katejacinto2626@gmail.com
San Clemente,CA
Summary
A highly motivated and detail-oriented recent graduate with a strong passion for delivering exceptional customer service, eager to leverage excellent communication skills and a positive attitude to effectively resolve inquiries and build positive customer relationships in an entry-level customer service role.
Overview
7
7
years of professional experience
Work History
Social Media Influencer
Jacinto Enterprises
11.2022 - Current
- Developed and executed social media campaigns to increase followers and engagement on various platforms.
- Monitored and analyzed performance of content on platforms such as Facebook, Twitter, Instagram, and YouTube.
- Generated creative visuals and videos for social media channels.
- Analyzed data to identify trends and insights to inform future strategies and campaigns.
- Created, curated and managed published content for feed and stories across social media channels.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Engaged with consumers using education, passion and authenticity.
- Managed approximately 30 incoming texts, emails and calls per day from customers.
Legal Assistant
Law Offices of R. Ross Jacinto
02.2022 - 11.2022
- Drafted letters and correspondence.
- Responded to inquiries from clients, attorneys, and other individuals.
- Scheduled appointments, depositions, and meetings.
- Scheduled and organized documents for review, filing, and distribution.
- Prepared documents for scanning and e-filing.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates on approximately 200 cases.
Team Member
Banzai Bowl
02.2018 - 02.2019
- Demonstrated exceptional customer service skills while working as part of a team to ensure each customer's needs were met.
- Performed cashier duties, including accurately completing transactions, issuing refunds and answering customer inquiries.
- Assisted over 100 customers daily in locating desired items, as well as answered product related questions.
- Stocked shelves, rotated product and organized displays to maintain a neat and orderly store environment.
- Prepared and cooked food to order in a timely and efficient manner.
- Adhered to all safety and sanitation standards while prepping and cooking food.
- Maintained a clean and organized kitchen and work area.
- Followed recipes and prepared items according to menu specifications.
- Assisted with dishwashing and other duties as needed.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Saddleback Community College
12-2021
Santa Barbara City College
06-2018
High School Diploma -
La Canada High School
12-2020
Skills
- Consistent Punctuality
- Optimistic Outlook
- Exceptional Customer Support
- Proficient in High-Volume Sales
- Consistent Attendance
- Dedication to Quality
- Customer Complaint Management
- Meticulous Attention to Detail
- Clear Communication Skills
- Administrative Assistance
- Effective Follow-Up Techniques
- Enhancing Interpersonal Rapport
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Personal development programsCareer advancementQuote
With hard work and dedication anything is possible.
With hard work and dedication anything is possible.
I have faced many obstacles and adversities, and what I have found is that these situations have only made me stronger. Set backs make room for the come back!
Timeline
Social Media Influencer
Jacinto Enterprises
11.2022 - Current
Legal Assistant
Law Offices of R. Ross Jacinto
02.2022 - 11.2022
Team Member
Banzai Bowl
02.2018 - 02.2019
Saddleback Community College
Santa Barbara City College
High School Diploma -
La Canada High School
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