Summary
Overview
Work History
Education
Skills
Timeline
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Kate Goodman

Cherry Valley

Summary

Versatile and dynamic professional with a proven track record at Sharetea, excelling in customer service focus and rapid skill acquisition. Demonstrated ability to enhance team motivation and maintain high-quality control standards, leading to significant improvements in operational efficiency. Skilled in POS system operation and known for exceptional interpersonal abilities, consistently achieving positive outcomes in fast-paced environments, and continuously showcasing adaptability and detail-oriented approaches to achieving business goals.

Overview

10
10
years of professional experience

Work History

Shift Lead

Sharetea
09.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.

Certified Trainer

Canes Chicken
01.2021 - 09.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
  • Established and maintained quality control standards.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted customers in selecting merchandise best suited to needs.

Packing, Shipping, and Receiving Assembler

Amazon
11.2020 - 12.2020
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.

Order Taker/Cashier Assistant

Blaze Pizza
02.2018 - 09.2020
  • Prepared and organized order tickets for timely delivery to customers.
  • Assisted customers with menu selections and answered questions about food and beverages.
  • Maintained knowledge of daily specials and promotions to inform customers.
  • Recorded customer orders accurately and ensured all details were communicated to kitchen staff.
  • Addressed customer concerns and complaints with a positive attitude to ensure satisfaction.
  • Welcomed customers and provided quick and attentive service.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Cleaned dishes, as well as fulfilling deep cleaning tasks quickly and with attention to detail.
  • Maximized downtime by participating in prepwork, stocking inventory, folding pizza boxes, refilling drinks/toppings, and cleaning the lobby.

Server/Food Waiter

Gwen Marlowe Catering
07.2015 - 08.2017


  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
  • Promoted a positive work environment through effective teamwork and collaboration among staff members.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Education

Theater Arts

Brigham Young University, Rexburg, ID, US
Rexburg, ID

Skills

  • Customer service focus
  • Employee training
  • Team motivation
  • Quality control
  • Cash handling accuracy
  • Adaptability to change
  • POS system operation
  • Detail-oriented
  • Strong Interpersonal skills
  • Rapid skill Acquisition
  • Composed decision-making

Timeline

Shift Lead

Sharetea
09.2021 - Current

Certified Trainer

Canes Chicken
01.2021 - 09.2021

Packing, Shipping, and Receiving Assembler

Amazon
11.2020 - 12.2020

Order Taker/Cashier Assistant

Blaze Pizza
02.2018 - 09.2020

Server/Food Waiter

Gwen Marlowe Catering
07.2015 - 08.2017

Theater Arts

Brigham Young University, Rexburg, ID, US

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