Kathleen Flathers
Cold Lake,AB
Summary
Manual osteopathic therapist and registered Massage Therapist with over 9 years of successful experience in Retail Sales and Management. Currently providing mobility training programs for the Cold Lake Energy Centre. Recognized consistently for performance excellence and contributions to success in the customer service industry. Strengths in leadership and staff management.
Outstanding organizational skills and customer relationship skills.
Passionate about learning and sharing knowledge, techniques and skills pertaining to the health and wellness industry.
Overview
20
20
years of professional experience
Work History
Manual Osteopathic Therapist, RMT
Tensegrity Wellness
01.2004 - Current
- Maintained clients' treatment records and designed long-term care programs for return customers.
- Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conduct individualized holistic and therapeutic treatments including Reflexology, Hot Stone Massage and Body Wraps/Scrubs.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Booked appointments, answered phones, greeted clients and handled payments.
- Spoke with clients regarding health history, expectations, services and procedures.
- Maintained a friendly and energetic work environment to a high standard of safety and cleanliness.
- Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Fitness Facilitator
Cold Lake Energy Centre
10.2023 - Current
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Designed innovative fitness plans to keep clients engaged.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Store Manager
Booster Juice
09.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Owner Operations Manager
Sinful Delights Café
01.2013 - 01.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Created and organized weekly menus based on price, availability and customer demand.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs.
- Maintained restaurant inventory Multi-task and prioritized daily tasks to meet target goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Access Consciousness
Access The Bars
Cold Lake, ABUsui Sysytem of Natural Healing
Reiki Level 2
Bonnyville, ABFoot Reflexology
University of Reflexology
Lloydminster, ABDiploma MOTD - Manual Osteopathic Therapy
Manual Osteopathic College of Canada
Llyodminster, AB03.2023
Certification - Myofascial Decompression Level 1
Cup Therapy
09.2021
Massage Therapist and Dry Spa Technician - undefined
M H Vicars School of Massage Therapy
2005
Skills
- Team management
- Supervision
- Retail Staff Management
- Staff Scheduling
- Strong Knowledge of Body Mechanics
- Customer service
- First Aid/CPR
- Sales Strategies
- Customer consultation
- Wellness Programs
Timeline
Fitness Facilitator
Cold Lake Energy Centre
10.2023 - Current
Store Manager
Booster Juice
09.2021 - Current
Owner Operations Manager
Sinful Delights Café
01.2013 - 01.2015
Manual Osteopathic Therapist, RMT
Tensegrity Wellness
01.2004 - Current
Access Consciousness
Access The Bars
Usui Sysytem of Natural Healing
Reiki Level 2
Foot Reflexology
University of Reflexology
Diploma MOTD - Manual Osteopathic Therapy
Manual Osteopathic College of Canada
Certification - Myofascial Decompression Level 1
Cup Therapy
Massage Therapist and Dry Spa Technician - undefined
M H Vicars School of Massage Therapy
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