Kate Featherby

Customers are my Job

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Recommended complementary purchases to customers, increasing revenue.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed timely and effective replacement of damaged or missing products.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Reviewed proposals, qualified vendors, and recommended optimal suppliers.
• Maintained documentation for all purchases.
• Searched for hard-to-find items and found high-quality, reliable vendors.
• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.