Kate Espinoza
Ceres
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
OR Scheduler
Availabilityprofessionalstaffing/Doctors Medical Center
12.2024 - 02.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Customer Service Representative
Dee Hernandez State Farm
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
IHOP
06.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Central Valley High School
Ceres, CANo Degree - Medical Assistant
Institute of Technology
Salida, CASkills
- Computer skills
- Strong work ethic
- Customer service
- Teamwork and collaboration
Languages
Spanish
Timeline
OR Scheduler
Availabilityprofessionalstaffing/Doctors Medical Center
12.2024 - 02.2025
Customer Service Representative
Dee Hernandez State Farm
07.2024 - 12.2024
Server
IHOP
06.2024 - 07.2024
High School Diploma -
Central Valley High School
No Degree - Medical Assistant
Institute of Technology
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