Kate Costanza
Pittsburg
Summary
Motivated and compassionate pre-nursing student with experience in healthcare and customer service. Recognized for strong communication and conflict resolution skills, contributing to a positive work environment and effective team collaboration. Seeking opportunities to continue developing clinical, interpersonal, and patient-centered care skills.
Overview
3
3
years of professional experience
Work History
Volunteer
Kaiser Permanente
Antioch
03.2025 - Current
- Foster positive relationships with patients, demonstrating empathy and active listening skills.
- Round on patient rooms to support patient comfort and respond to non-clinical needs while communicating patient requests to appropriate staff.
- Escort patients via wheelchair to appointments and other locations while ensuring safety and professionalism.
- Help with patient discharges and room turnover tasks to ensure organization and efficiency.
- Collaborate with other volunteers to create a positive work environment.
- Participate in training sessions to enhance knowledge of health programs and services.
- Assist front desk staff and provide support in Mother & Baby Unit.
- Use electronic health record system to look up patient appointments and room numbers.
Shift Leader
Sourdough & Co
Brentwood
06.2023 - Current
- Lead employees to uphold productivity standards and enhance customer service experience.
- Supervise team members during busy shifts to maintain service quality and meet customer demand.
- Train new employees on customer service, food preparation, and operational procedures.
- Demonstrate effective communication and multi-tasking while balancing customer interactions, phone calls, in-person and online orders.
- Delegate tasks to employees while monitoring activities to ensure timely task completion.
- Utilize point-of-sale (POS) systems to enter orders and process payments.
Education
Associate of Science - Pre-Nursing, Intended BSN
Los Medanos College
Pittsburg, CA08-2026
Skills
- Patient care
- Patient assessment
- Electronic health records
- Customer service
- Multitasking and organization
- Attention to detail
- Team leadership
- Training and development
- Effective communication
- Conflict resolution
Timeline
Volunteer
Kaiser Permanente
03.2025 - Current
Shift Leader
Sourdough & Co
06.2023 - Current
Associate of Science - Pre-Nursing, Intended BSN
Los Medanos College