To leverage a completed Bachelor's degree in Social Work and build on it through an MBA, aiming to develop a multifaceted approach to leadership and innovation in the health and social services sector.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Coordinator
Metro Community Living
05.2023 - Current
Promoted as the fastest-growing employee in the company; now oversee program coordinators and support senior management by streamlining operations and reducing their workload.
Oversee 3–4 small-option homes for adults with intellectual disabilities as a Program Manager.
Successfully managed the largest staff team in the company, supervising 25 employees and supporting 12 clients.
Oversee the company's only complex-case houses while leading initiatives to improve operational efficiency, demonstrating a proactive approach to problem-solving.
Digitized and elevated all documentation records, reducing daily documentation time by 50%.
Identified budget management deficiencies in small-option homes and implemented more transparent processes and higher standards, resulting in fewer errors and faster monthly budget completion.
Led multiple successful seasonal gatherings with a record attendance of over 150 participants, utilizing an economical budget to reduce company spending.
Student in Practicum
Government of Nova Scotia
09.2022 - 04.2023
Completed a Bachelor of Social Work practicum with the Department of Corrections; the only student in my graduating class to be hired into a government role within this sector.
Developed an onboarding package for future employees at Halifax Burnside Correctional Facility, focusing on historical, contextual, and current realities of incarcerated clients.
Identified gaps in staff training through conversations with facility social workers and advocated for improved onboarding processes to enhance safety and quality of support.
Addressed systemic training challenges, such as high staff turnover and limited resources, that impact staff readiness and client care within correctional settings.
Office Administrator
PSR Brokerage
05.2022 - 08.2022
Assisted in opening a new office location for PSR Brokerage to expand its regional reach.
Collaborated with coworkers to uphold brokerage standards while tailoring the office environment to reflect the local market and community.
Maintained clear organizational systems to support a smooth office transition to the new location.
Managed a team of Real Estate salespersons to ensure compliance with RECO (Real Estate Council of Ontario) standards.
Operated in a fast-paced environment, handling transaction submissions in one of Canada's most expensive real estate markets for cottage country.