Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic
Kate Brown

Kate Brown

Calgary,AB

Summary

Senior Project Manager with extensive experience in managing complex programs and dynamic teams. Proven ability to deliver revenue-critical projects in fast-paced environments while maintaining clear communication and collaboration. Recognized for exceptional judgment in balancing stakeholder objectives and driving strategic initiatives. Holds PMP designation and received the 2022 Customer First Champion Award for excellence in delivering large-scale solutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr. Project Manager, Client Solution Delivery PMO

TELUS Complex Deals Team
Calgary, AB
10.2021 - Current
  • Experience working with large, diverse project teams. Technical engineers, finance, operations, product, sales, and external vendors.
  • Resource coordination in both an internal and client-facing capacity.
  • Led coordination of multiple simultaneous projects, enabling teams to manage dependencies, assign priorities, and collaborate to drive results.
  • Analysis of risk, issues, and results. Providing strategic recommendations to product, business, and sales to drive overall growth in revenue.
  • Applied business analyst experience to determine KPIs, metrics, and data sources to support sound analysis.
  • Led communication plans with both business client and internal executives to convey deadlines, scope of work, strategic recommendations, and potential challenges throughout program delivery.
  • Created complex program plans with established timelines, assigned them to appropriate teams, and managed workflow throughout all phases of multiple project lifecycles.
  • Created and maintained program artifacts and documentation to drive transparency with stakeholders.
  • Specializing in complex programs requiring team-driven innovation and custom processes.
  • RFP and large complex BID review contributions to resourcing, material and effort estimates.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Drove continuous improvement of process and product development as part of the strategic initiatives team for TELUS Business Solutions.
  • Applied financial management experience to meticulously manage and report capital and operational budgets.
  • Implemented best practices in order to maximize efficiency of operations.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.

Sales and Project Manager

Hardy Medical Supplies
Calgary, AB
06.2020 - 10.2021
  • Communicate with repeat customers to build long-term relationships.
  • Optimize sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Manage and coordinate medium-large projects. Coordinating and scheduling vendors, contractors, multiple departments within project scope, budget and deadlines.
  • Report sales metrics to senior management and suggest improvements that could be made to increase the value of collateral.
  • Set up vendor and supplier account agreements, tracking and organizing submitted documentation.
  • Monitor all projects for regulatory compliance required documentation.
  • Facilitate implementation of new technology.
  • Identify opportunities through nation wide bid systems, analyzing project risk and developing risk management strategies.
  • Prepare, coordinated and deliver highly detailed requests for proposal and quotations, managing strict deadlines and qualifying criteria. Primary contact for RFP follow-up and contract award.
  • Increase repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
  • Create presentation materials for sales, customer relations, and management purposes.

Manager of Operations

HCO Land Services
Calgary, AB
10.2014 - 06.2019
  • Employee Benefits program management and administration.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management activities, including budget management, accounting and payroll.

Wealth and Insurance Advisor

Scotia Wealth Management
Calgary, AB
09.2009 - 06.2013
  • Wealth Advisor to 250 high net worth accounts.
  • Educated and counseled clients about insurance coverage and investment differences and results of decisions to persuasively sell maximum coverage within budget.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Documented detailed records of customer interactions in Scotia Bank proprietary software.
  • Conducted research to identify ideal coverage options for customers.
  • Employed assumptive sales techniques to efficiently close and process sales.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Exceeded team goals by partnering with staff to share and implement best practices.

Education

Project Management Professional

Project Management Institute
Online
04.2022

Certified Financial Planner - Canadian Securities And Financial Management

Canadian Securities Institute
Toronto
09.2004

Sales And Business Development - Marketing Management - Sales Skills

Bank of Nova Scotia
Toronto

Life, Disability And Health Insurance License - Alberta Life And Disability Insurance License

Alberta Insurance Council
Calgary

Skills

  • Interpersonal skills
  • Client relations
  • Project management software
  • Microsoft 365 proficiency
  • Tech-savvy
  • Organized communication
  • Attention to detail
  • Self-starter
  • Leadership and collaboration
  • Bilingual communication French/English

Certification

  • Project Management Professional Jan 2023- Jan 2026
  • RCMP Reliability Clearance- Tundra for TELUS
  • GOC Secret level Clearance
  • First Aid/CPR
  • Certified Group Fitness Instructor: Spin, Barre, HIIT, Weight Training.

Affiliations

  • I continue to work part time as a Group Fitness Instructor for MODE and The Hot Shop, evenings and weekends! I am enthusiastic about health and wellness. I find helping and motivating others extremely fulfilling, and bring that positive energy to my desk everyday.
  • I enjoy participating in corporate social events and contributing my time and skills to charitable initiatives.

References

  • on request.

Timeline

Sr. Project Manager, Client Solution Delivery PMO

TELUS Complex Deals Team
10.2021 - Current

Sales and Project Manager

Hardy Medical Supplies
06.2020 - 10.2021

Manager of Operations

HCO Land Services
10.2014 - 06.2019

Wealth and Insurance Advisor

Scotia Wealth Management
09.2009 - 06.2013

Project Management Professional

Project Management Institute

Certified Financial Planner - Canadian Securities And Financial Management

Canadian Securities Institute

Sales And Business Development - Marketing Management - Sales Skills

Bank of Nova Scotia

Life, Disability And Health Insurance License - Alberta Life And Disability Insurance License

Alberta Insurance Council

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Kate Brown