Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Kate Andrews

St. John's,NL

Summary

Versatile Senior Manager specializing in employee engagement and skilled at capacity planning, implementing and overseeing key improvements to drive business growth and efficiency.

Overview

6
6
years of professional experience

Work History

Senior Manager, Operations Support

Bell
05.2022 - Current
  • Responsible for six managers and 50+ unionized employees. Working together to ensure my team maximizes utilization of technician capacity while meeting AIP metrics.
  • Reduced costs, optimized resource allocation, and improved efficiency in fostering a collaborative work environment.
  • Provided strong leadership to enhance team productivity and morale. Bridging the gap between Atlantic Control Centre and the capacity team has benefited many other business units.
  • Improved team performance by balancing requirements, cross skilling dispatchers and and fostering a collaborative work environment.

Control Centre Manager

Bell
08.2020 - 05.2022
  • Created the Atlantic Due Date Team. Removing some of the requirements for managers to complete day to day tasks. Allowing for better utilization of their time. Extra attention ensured our technicians were being utilized to the maximum capacity.
  • Cross-trained existing employees to maximize team agility and performance.

Service Level Manager

Bell
01.2018 - 08.2020
  • Capacity management for Eastern NL + Halifax Regional Municipality business.
  • Ensured service metrics including SD, SDND, ALOS/PL and provisioning calendar dates were being met and exceeded for all areas under my management- while balancing low amount of whitespace.
  • Cross functional collaboration with field services daily.

Education

Bachelor of Science - Behavioural Neuroscience

Memorial University
St. John's NL

Skills

  • Operations Management
  • Cross-functional Team Coordination
  • Problem-Solving
  • Time Management
  • Relationship Building
  • Business Analysis and Reporting
  • Task Prioritization
  • Problem-solving abilities
  • Positive Attitude
  • Multitasking

Accomplishments

2018 Bravo Award Winner

2020 Merit Distinction Award

2023 Bravo Award Winner

Interests

Cross Fit

Hiking

Volleyball

Golfing

Timeline

Senior Manager, Operations Support

Bell
05.2022 - Current

Control Centre Manager

Bell
08.2020 - 05.2022

Service Level Manager

Bell
01.2018 - 08.2020

Bachelor of Science - Behavioural Neuroscience

Memorial University

Similar Profiles

CREATE PROFILE
Kate Andrews