Summary
Overview
Work History
Education
Skills
Timeline
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Katarzyna Puzio

Mississauga,ON

Summary

Motivated student currently working towards degree in Mechanical Engineering. Adept at prepping resources, equipment and materials for research. Extensive background in data collection, analysis and validation. Drives team success by demonstrating strong organizational skills, a positive attitude, and willingness to take on added responsibilities to meet team goals.



Overview

2
2
years of professional experience

Work History

Customer Service Representative

Indigo Books & Music
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sustainability Intern

Celestica Inc
05.2021 - 08.2023
  • Conducted research into different sustainability plans to identify useful solutions and develop deployment plans.
  • Collected data, evaluated trends and authored in-depth reports detailing findings and proposing recommendations for each issue.
  • Lead Celestica’s corporate response to the Climate Disclosure Platform (CDP)
  • Calculated Celestica's Scope 1,2 and 3 emissions according to the GHG Protocol
  • Prepared and organized GHG emissions data for Third-Party verification
  • Contributed to the creation of annual sustainability report by collecting and organizing data, writing sections of the report and ensuring reporting guidelines for the UN Global Compact, SDGs, GRI, SASB and TCFD were correctly implemented and referenced.
  • Hosted bi-monthly calls with representatives from our global manufacturing facilities, which included educational information, corporate updates, explanations of past and potential site projects, and updates from each facility

Education

Bachelor in Engineering - Mechanical Engineering

McMaster University
Hamilton, ON
04.2024

Skills

  • Database Upgrades
  • Quantitative Modeling
  • Anomaly Detection
  • Summary Reports
  • Excel Formulas
  • Predictive Modeling
  • Senior Leadership Support

Timeline

Customer Service Representative

Indigo Books & Music
08.2023 - Current

Sustainability Intern

Celestica Inc
05.2021 - 08.2023

Bachelor in Engineering - Mechanical Engineering

McMaster University

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Katarzyna Puzio