Katarzyna Krol
Chateauguay
Summary
Goal driven Service Manager offering several years of hospitality experience, including 9 years in hotel sales and event services. Proven ability to generate new business, manage a diverse portfolio of corporate, government, association, tour and travel, and social event clients, and build lasting relationships that drive repeat business and revenue growth. Experience in developing customized event proposals, negotiating contracts, coordinating events from initial inquiry to completion, and collaboration with cross-functional teams to deliver exceptional client experiences. Recognized for strong communication, organization, and customer service skills, with a commitment to exceeding sales targets and ensuring the successful execution of conferences, meetings, and social events.
Overview
15
15
years of professional experience
Work History
Sales & Events Service Manager
Sheraton Montreal Airport
Montreal
07.2017 - Current
- Developed customized event proposals, negotiated contracts, and secured new business opportunities, consistently achieving sales targets within the tour and travel market.
- Managed a diverse portfolio of corporate, government, association, tour and travel, and social event accounts, building long-term client relationships that generated repeat business and increased revenue.
- Built and maintained strong client relationships by delivering exceptional service and personalized event solutions, resulting in high client satisfaction and long-term partnerships.
- Planned, coordinated, and executed events from initial inquiry through post-event follow-up, ensuring seamless event delivery and outstanding guest experiences.
- Collaborated with operations, catering, banquet, and other cross-functional departments to ensure successful event execution and exceed client expectations.
- Managed multiple events and projects simultaneously while maintaining strict attention to budgets, timelines, and operational details.
- Assessed client needs and recommended tailored event packages and services to maximize revenue opportunities and enhance the overall guest experience.
- Maintained accurate client records, sales forecasts, contracts, and event documentation using the CITY property management system.
- Consistently achieved high levels of customer satisfaction, resulting in repeat business, client referrals, and long-term account growth.
- Demonstrated strong sales, negotiation, relationship management, and problem-solving skills in a fast-paced hospitality environment.
Food and Beverage Supervisor
Sheraton Montreal Airport
Montreal
04.2011 - 07.2017
- Supervised daily operations for the banquet department, Eclipse Restaurant, Room Service annd Club Lounge ensuring efficient service and exceptional guest experiences.
- Led and supported front-of-house teams during high-volume service periods, providing hands-on leadership and maintaining service standards across multiple outlets.
- Coordinated closely with the culinary, sales, housekeeping, and events teams to ensure seamless execution of banquets, conferences, weddings, and special events.
- Responded promptly and professionally to guest concerns and service recovery situations, consistently enhancing customer satisfaction and loyalty.
- Created and managed staff schedules for banquet, restaurant, and room service departments to ensure appropriate staffing levels and operational efficiency.
- Participated in recruiting, interviewing, hiring, onboarding, and training new team members to build high-performing service teams.
- Fostered a positive team environment through coaching, performance feedback, and daily operational support, contributing to improved employee engagement and service quality.
- Ordered beverages, operating supplies, and equipment while coordinating with external vendors and suppliers to maintain inventory.
- Processed payroll using the ADP payroll system, ensuring accurate employee hours, payroll records, and timely submissions.
- Managed banquet gratuity (tip) distribution and maintained accurate records in accordance with our convention.
- Monitored departmental performance, maintained operational standards, and ensured compliance with health and safety regulations.
- Supported VIP guests, corporate clients, and large-scale events by delivering personalized service and resolving operational challenges in real time.
Education
Collège Héritage
Chateauguay, QCSkills
- Hospitality & Convention Services: Planning and coordinating meetings, conferences, conventions, banquets, and special events while ensuring exceptional guest experiences
- Business Development & Sales Strategy: Identifying new business opportunities, generating leads, negotiating contracts while maintaining hotel rates and achieving revenue targets
- Revenue Growth & Contract Negotiation: Maximizing hotel revenue through strategic pricing, group sales, upselling, contract negotiations, and cross-functional collaboration
- Account & Client Relationship Management: Building and maintaining strong relationships with clients to drive repeat business
- Contract negotiation
- Customer relationship management
- Event planning
Languages
French
First Language
English
Advanced (C1)
C1
Polish
Advanced (C1)
C1
Affiliations
- Interested in hospitality industry trends, tourism, and customer experience.
- Enjoy travelling and exploring different cultures, enhancing my ability to connect with diverse clients.
Timeline
Sales & Events Service Manager
Sheraton Montreal Airport
07.2017 - Current
Food and Beverage Supervisor
Sheraton Montreal Airport
04.2011 - 07.2017
Collège Héritage