Katarina Schultz
Banff,AB
Summary
Throughout my career I have been an enthusiastic tour guide with a passion for cultivating unforgettable travel experiences. I have excellent historical knowledge of Banff with outstanding customer service and public speaking skills. I am a skilled storyteller favoured by guests for my talent to weave stories and history of sites and venues into entertaining monologue. I enjoy working with visitors and travelers to create entertaining and educational experiences. I have further acted as a dependable Production Assistant with a successful track record handling multiple responsibilities. I am a hardworking professional eager to pitch in and help.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Horseback Guide/Wagon Driver/Carriage Driver
Banff Trail Riders
2023.07 - 2023.11
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Locations Production Assistant
K2L Productions
2022.12 - 2023.06
- Working as a production assistant on a variety of sets and locations such as Nordegg, Downtown Calgary, Heritage Park, University of Calgary, and Boundary Ranch.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
Production Assistant
Entertainment Brothers
2022.05 - 2022.11
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
Lift Attendant
Norquay Ski Resort
2021.10 - 2022.04
- Performed pre-operation inspections and post-operation shutdown procedures.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Slowed lift down or stopped it in case of high-risk or young riders.
Daycare Worker
Monkey Business Childcare
2020.10 - 2021.10
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Receptionist/ Administrative Assistant
Cam Clark Ford
2019.01 - 2020.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
St. Timothy Jr./Sr. High School
Cochrane, AB06.2017
Skills
- Customer Satisfaction
- Community Resources
- Facility Tours
- Financial Transactions
- Customer Relations
- Company Standards
- Customer Service Process Improvement
Certification
- Interpretive Guide Training
- Green Certificate
- First Aid and CPR Certified
- Set Etiquette Training
- Production Assistant Training
- H2S Certified
Timeline
Horseback Guide/Wagon Driver/Carriage Driver
Banff Trail Riders
2023.07 - 2023.11
Locations Production Assistant
K2L Productions
2022.12 - 2023.06
Production Assistant
Entertainment Brothers
2022.05 - 2022.11
Lift Attendant
Norquay Ski Resort
2021.10 - 2022.04
Daycare Worker
Monkey Business Childcare
2020.10 - 2021.10
Receptionist/ Administrative Assistant
Cam Clark Ford
2019.01 - 2020.03
High School Diploma -
St. Timothy Jr./Sr. High School
- Interpretive Guide Training
- Green Certificate
- First Aid and CPR Certified
- Set Etiquette Training
- Production Assistant Training
- H2S Certified
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