Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katarina Parente

Toronto

Summary

Dynamic retail professional with a proven track record at Kenneth Cole, excelling in customer service and team leadership. Bilingual in Spanish and Portuguese, I enhance customer experiences while driving sales through effective merchandising strategies. Recognized for coaching teams to improve performance and maintain high standards of organization and efficiency.

Overview

14
14
years of professional experience

Work History

Retail Team Leader

Reitmans/Penningtons (FT-PT)
03.2011 - Current
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Maintained confidentiality and security of sales records and operational reports.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Daycare Assistant Teacher/ Fulltime

Bloorcourt Village Early Learning Center
04.2020 - 02.2022
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
  • Complied with strict safety and organizational regulations, policies, and procedures.

Retail Store Manager / Fulltime

Kenneth Cole
10.2019 - 03.2020
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Approved regular payroll submissions for employees.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.

Education

West Toronto Collegiate (2007-2011)
01-2011

Skills

  • Excellent communication and interpersonal skills
  • organize and complete tasks in an efficient and timely manner
  • well organized, reliable and punctual
  • Team player with ability to work unsupervised
  • Excellent customer service skills with the ability to adapt to specific customer needs
  • Bilingual (Spanish and Portuguese)

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Daycare Assistant Teacher/ Fulltime

Bloorcourt Village Early Learning Center
04.2020 - 02.2022

Retail Store Manager / Fulltime

Kenneth Cole
10.2019 - 03.2020

Retail Team Leader

Reitmans/Penningtons (FT-PT)
03.2011 - Current

West Toronto Collegiate (2007-2011)

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Katarina Parente