KATARINA N. CLARK
Woodstock
Summary
Highly motivated and skilled Customer Service professional with a strong track record of delivering exceptional customer experiences. Dedicated to providing top-notch service, building positive relationships, and exceeding customer expectations. Seeking a position to leverage abilities and contribute to organizational growth. Excellent communication skills, problem-solving abilities, and a passion for customer service. Committed to continuous skill enhancement and thriving in a team-oriented environment that values excellence in customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Tim Hortons
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Hospitality Worker
Sir George Ross S.S
01.2006 - 12.2008
- Developed strategies promoting educational growth within the hospitality sector.
- Maintained cleanliness and organization in the kitchen.
- Coordinated activities within the hospitality curriculum.
Telemarketer
Logit Group
01.2020 - 07.2020
- Conducted thorough client interactions to foster transparent relationships through questionnaire completion.
- Completed questionnaires with clients, answered any questions the clients had to ensure a positive and honest relationship
- Fostered strong relationships by thoroughly completing questionnaires and answering questions.
Assistant
Ramona's Cleaning Services
01.2015 - 03.2016
- Executed standard cleaning procedures for households and businesses involving vacuuming, dusting, and sanitizing.
House Cleaner
Ridgeview Children's Home Inc.
01.2005 - 06.2008
- Oversaw organization of cleaning duties ensuring timely execution of vacuuming and hygiene upkeep.
- Contributed to organizing and managing daily office activities.
Education
Sir George Ross S.S
London, ON01.2008
Skills
- Customer service experience
- Efficient
- Goal oriented
- Well organized
- Skilled Typist
- Proactive Team Player
- Leader
- Communication
- Microsoft Office Suite
Languages
English
Elementary
Certification
- Certification of participation, Merrymount Children's Centre
- Certificate of completion, WHIMIS
Timeline
Sales Associate
Tim Hortons
11.2022 - 04.2023
Telemarketer
Logit Group
01.2020 - 07.2020
Assistant
Ramona's Cleaning Services
01.2015 - 03.2016
Hospitality Worker
Sir George Ross S.S
01.2006 - 12.2008
House Cleaner
Ridgeview Children's Home Inc.
01.2005 - 06.2008
Sir George Ross S.S
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