Katarina Maraldo
Niagara Falls,ON
Summary
Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
12
12
years of professional experience
Work History
Server
Doc Magilligan's Restaurant and Irish Pub
09.2021 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Banquet Server
Americana Conference Resort and Spa
07.2019 - 04.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
- Arranged linens and table settings according to seating plan and event theme.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
Cashier
FreshCo
04.2012 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Westlane Secondary School
Niagara Falls, ON06-2013
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- Order Accuracy
- Cash Handling
- Suggestive Selling
- Supply Restocking
- Point of sale operation
- High-volume dining
- Banquet Coordination
Languages
French
Native or Bilingual
Timeline
Server
Doc Magilligan's Restaurant and Irish Pub
09.2021 - 04.2024
Banquet Server
Americana Conference Resort and Spa
07.2019 - 04.2023
Cashier
FreshCo
04.2012 - 09.2014
High School Diploma -
Westlane Secondary School
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