Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katarina Maraldo

Niagara Falls,ON

Summary

Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

12
12
years of professional experience

Work History

Server

Doc Magilligan's Restaurant and Irish Pub
09.2021 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Banquet Server

Americana Conference Resort and Spa
07.2019 - 04.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
  • Arranged linens and table settings according to seating plan and event theme.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.

Cashier

FreshCo
04.2012 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Westlane Secondary School
Niagara Falls, ON
06-2013

Skills

  • Strong Work Ethic
  • Guest Engagement
  • Exceptional customer service
  • Safe Food Handling
  • Order Accuracy
  • Cash Handling
  • Suggestive Selling
  • Supply Restocking
  • Point of sale operation
  • High-volume dining
  • Banquet Coordination

Languages

French
Native or Bilingual

Timeline

Server

Doc Magilligan's Restaurant and Irish Pub
09.2021 - 04.2024

Banquet Server

Americana Conference Resort and Spa
07.2019 - 04.2023

Cashier

FreshCo
04.2012 - 09.2014

High School Diploma -

Westlane Secondary School

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Katarina Maraldo