Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Brown

Big Sur

Summary

Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation, and business needs. Effective multitasker and clear communicator with 5 years in hospitality industry. Experience managing front desk team of guest service specialists.

Overview

2
2
years of professional experience

Work History

Front Desk Supervisor

Guest Services
03.2026 - Current
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Trained and supervised front desk staff to deliver exceptional guest service.
  • Handled guest inquiries and resolved issues to enhance satisfaction.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.

Lead Server Trainer

Crown Tavern
07.2025 - 02.2026
  • Trained new servers on menu knowledge and customer service standards.
  • Developed training materials to enhance onboarding processes for staff.
  • Assisted in scheduling and coordinating server shifts to optimize coverage.
  • Provided ongoing support and feedback to improve team performance.

Lead Front Desk Agent

Delaware North
03.2024 - 07.2025
  • Supervised front desk operations to ensure efficient guest check-in and check-out processes.
  • Trained and mentored new front desk staff on customer service standards and operational procedures.
  • Managed reservation systems to optimize room allocations and enhance guest experiences.
  • Resolved guest inquiries and complaints promptly, improving overall satisfaction ratings.

Education

High School Diploma -

Conrad Schools of Science
Wilmington, DE
06-2018

Associate of Arts - Psychology

Delaware State University
Dover, DE
05-2020

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills
  • Staff supervision

Timeline

Front Desk Supervisor

Guest Services
03.2026 - Current

Lead Server Trainer

Crown Tavern
07.2025 - 02.2026

Lead Front Desk Agent

Delaware North
03.2024 - 07.2025

High School Diploma -

Conrad Schools of Science

Associate of Arts - Psychology

Delaware State University
Katarina Brown