Katrina Madinger
Ottawa,ON
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Server
Stonehouse 1891
05.2025 - 07.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Hostess
Craft Farmacy
09.2022 - 08.2024
- Welcomed and seated guests. Coordinated with servers, kitchen staff and management to ensure guests were seated and served in a timely manner.
- Supported kitchen staff by delivering foods to guests and helping with overall flow of the kitchen.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Bernie's
05.2024 - 08.2024
- Accurately relayed customer orders of five or more tables simultaneously, including dietary restrictions and allergies, to kitchen staff.
- Communicated clearly and often with customers about information such as wait times and menus.
- Memorized full menu, including specials, drinks, and seasonal promotions. Answered questions that customers had regarding the menu and provided details on each option.
Hostess
Eleven Sixty Bar and Grill
10.2021 - 09.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Political Science
University of Ottawa
High School Diploma -
St. Thomas Aquinas Secondary School
Skills
Strong work ethic
Guest engagement
Team collaboration
Food running
Upselling techniques
Certification
Smart Serve certified.
Timeline
Server
Stonehouse 1891
05.2025 - 07.2025
Server
Bernie's
05.2024 - 08.2024
Hostess
Craft Farmacy
09.2022 - 08.2024
Hostess
Eleven Sixty Bar and Grill
10.2021 - 09.2022
Bachelor of Arts - Political Science
University of Ottawa
High School Diploma -
St. Thomas Aquinas Secondary School
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