Kat Abutair

• Handle a high volume of daily inbound/outbound calls, leads (250+)

• Build and maintain relationships with customers and colleagues to ensure

transactions are handled with a high level of customer service
• Customer account management/organization/tracking
• Collecting Documents required for files
• Partner with in-house processing team to ensure requests are handled in a timely

manner

• Oversaw the scheduling and dispatching of technicians routes, maximizing efficiency and minimizing delays in service delivery.

● Review existing systems and provide estimates for additional work (Panel add-ons, Panel Remove and reinstall, monitoring upgrade, EV Charger installations, etc.)

● Provide customer service to all customers both original and non-original Stellar Solar installations.

● Work with equipment vendors to follow up with field visits and process RMA’s.

● Creating and configuring monitoring portals for customer solar systems in appropriate manufacturer software (Solar Edge, SunPower, and Enphase)

● Creating, configuring and transferring monitoring portals for customer solar systems online

● Conduct ongoing performance (active) monitoring of solar systems. ● Conducting consistent follow ups with customers via phone or email

● Reporting and negotiating customer accounts

● Locating/ retrieving customer informant on Salesforce and other CRMS as needed

● Performing general office administration work and other tasks as assigned by the manager.

• I worked as a full-time aerospace planner
• I was responsible for multiple customers such as Boeing787, Lockheed Martin, Northrop Grumman, and Honda
• My responsibilities include reading and understanding aircraft blueprints as well as breaking down the steps for creating a safe, quality approved aircraft tube
• I was able to navigate through programs such as Catia and Solid Works, which are design and graphics program

• I currently work a remote position for Covance helping under insured or noninsured patients get medication, Otezla
• My day-to-day duty is answering phones when patients call, understanding how I can best assist them, then providing them with the proper help they need
• Patients call for many reasons, there are times when they just need a status update on where or when they will receive their medication and there are times when they need me to help them apply into our program to receive medications
• The job entails great communication skill and doing the best I can to help the patient end the call with a smile on their face
• Within this job I have learned to look1040 Tax documents as well as any Social Security forms

• I worked as a full-time aerospace planner for a year
• I was responsible for all job that came in that day to be planned, processed, and routed within the same day
• With a year of experience in the Aircraft manufacturing field I learned to read blueprints from multiple different customer each having their own requirements as well as reaching out to clients with any issues they may have had