KASSINABIN BLIDIA

Daily completion of remote deposit capture, Tangerine cheque clearing, cheque verification, entering data.

Ensure timely printing and delivery of outgoing bank drafts into proper mail/courier streams.

Maintain adequate stock of office supplies and order as needed.

Participate in team meetings, plan and achieve department and individual goals and build positive relationships with internal and external clients.

• Verify loan document paperwork to ensure lien perfection
• Verify applicant income using established calculation processes
• Provides mentorship and guidance to supporting members of the funding and income team
• Communication with dealer partners to ensure a seamless customer services
• Analyze loan / income document in a timely manner to ensure all documents are perfected confirming the validity of the contract
• Create and complete loan submission packages
• Built and strengthened client relationships to form long-lasting, profitable bonds.
• Conducted audit of loan documentation for verification of loan funding.
• Reviewing and authorizing fund payments
• Managing the daily fund operations related to NAV with 3rd party service providers
• Strengthen internal processes in order to reduce risk and improve controls.

• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
• Filling Merchant and Pos Agreement
• Accurately document customer conversations in appropriate systems
• Educate merchants on policies, procedures, and products
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas
• Demonstrate knowledge of products, services, account research, Point of Sale, operations, technical and account maintenance
• Respond to merchant inquiries via telephone and email to provide problem resolution in accordance with the organization’s service standards.

• Data entry
• Technical support
• Inbound and outbound sales
• Supporting 22 technicians across Canada
• Account registration and management
• Review and submit an average 1000 claims every month
• Established product specifications and quality assurance practices.
• Handle Moneris call to solve customer invoicing issue
• Customer Service performance: Meeting response, resolution, and productivity targets while meeting and exceeding Client expectations
• Respond to both inbound telephone and email queries promptly.

• Data Analysis
• Preparing and presenting Annual credit report.
• Reviewed customer financial data to ascertain level of risk involved for extending credit
• Prepared basic and preliminary credit analyses to determine creditworthiness and compliance
• Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk
• Credit applications, performing credit references and evaluations, running credit reports, and discussing with the National Credit & Collections Manager any accounts with questionable credit scores
• Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit
• Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection

• Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification
• Reviewed client documentation and contracts for discrepancies and mistakes
• Identified valuable solutions for customers with credit problems
• Prepared reports for customers with delinquent and irreconcilable accounts
• Developed and recommended personal or commercial loan packages for clients
• Set up debt payment plans based on client credit, income and assets
• Developed loan contracts and explained contract terms to clients
• Perform variance analyses, identifying trends and recommending improvements