Summary
Overview
Work History
Skills
Certification
Awards
Timeline
Generic

Kassie Stone

Aliso Viejo,CA

Summary

Dynamic General Manager with a proven track record at FirstService Residential, excelling in regulatory compliance and conflict resolution. Successfully developed annual budgets and enhanced vendor relationships, driving community improvement initiatives. Passionate about delivering exceptional customer service and fostering teamwork to achieve strategic goals in community management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

FirstService Residential
02.2020 - Current
  • Oversee day-to-day operations of a Master Association with 2,700+ homes and ensuring compliance with governing documents, contracts and industry regulations.
  • Developed and implemented annual budgets, monitored expenditures, and ensured compliance with legal and civil code requirements.
  • Served as a liaison between Board Members, Homeowners, business partners and legal counsel to facilitate clear communication and timely resolution of issues.
  • Coordinated and lead regular Board Meetings, Annual Meetings and Committee Meetings with a focus on agenda preparation, minutes and follow up.
  • Monitor Association insurance policies, ensuring proper coverage and timely renewals.
  • Facilitated vendor selection and management through RFPs and comparative analysis; maintained service quality and contract compliance.
  • Conducted site inspections and coordinated community improvement initiatives (landscape, violations, architectural reviews).
  • Educated board members on legislative changes and best practices in community management.
  • Maintained association records per company and client retention policies; ensured accuracy and quality of client-facing materials.
  • Promoted teamwork across departments and leveraged internal resources for efficient service delivery.
  • Worked directly with Orange County Fire Authority, Association’s Landscape Consultant and Contract Vendor to ensure all HOA maintained vegetation was on a plan to be into compliance.

Store Manager

Extra Space Storage
11.2013 - 02.2020
  • Excellent customer service skills on phone and in person
  • Develop customer relationships by identifying their storage needs and providing solutions
  • Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials
  • Resolve tier 1 and 2 customer escalations
  • Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits.
  • Overseeing accounts payable process
  • Complete Leasing contracts
  • Overseeing property aesthetics and security
  • Physical assessment of grounds daily to make sure company standards are met
  • Completing auction processes
  • Correspond with sub-contractors during completion of construction of new building
  • Help to schedule and coordinate construction proposals
  • Scheduling Vendors for repairs and following up to confirm work orders are complete
  • Organizational skills to track, file and follow up on daily and tasks
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Skills

  • Customer service
  • Vendor management
  • Regulatory compliance
  • Conflict resolution
  • Documentation management
  • Strategic planning
  • Vendor relationships

Certification

Certified Manager of Community Associations (CMCA)

Association Management Specialist (AMS)

Awards

Community Associations Institute Manager of the Year Award - Rookie Category 2022

Timeline

General Manager

FirstService Residential
02.2020 - Current

Store Manager

Extra Space Storage
11.2013 - 02.2020

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Kassie Stone