Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Kassie Harrison

Brampton,ON

Summary

Dynamic IT Systems Administrator at Myant Inc, adept at system troubleshooting and security implementation. Successfully enhanced network performance and user satisfaction through proactive monitoring and effective user account management. Recognized for resolving complex technical issues swiftly, ensuring optimal operations and compliance with IT policies. Committed to continuous improvement and innovation in technology solutions.

Overview

23
23
years of professional experience

Work History

IT Systems Administrator

Myant Inc
Mississauga, Ontario
08.2002 - Current
  • Troubleshot application errors and provided technical support to end-users.
  • Installed, tested and evaluated new systems, applications and patches.
  • Configured and maintained system hardware, software and network components.
  • Resolved complex technical problems within established service level agreements.
  • Provided guidance on best practices related to system administration procedures.
  • Created user accounts and managed access rights for users.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Analyzed system logs to identify suspicious activities or anomalies.
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Performed regular backups of critical data and documents.
  • Implemented security measures such as firewalls, antivirus programs.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Collaborated with other teams to develop solutions for various projects.
  • Conducted research on emerging technologies in order to identify opportunities for improvement.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Oversaw storage management, data migration, backups and drive replacements.
  • Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
  • Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
  • Administered user accounts, permissions, and access controls, enhancing security and compliance.
  • Configured and managed email servers and protocols, ensuring reliable and secure communications.
  • Provided technical support and training to users, improving system understanding and reducing support requests.
  • Implemented and managed VPNs, enabling secure remote access for employees.
  • Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
  • Set up, optimized, and managed network equipment.
  • Developed and maintained comprehensive documentation for system configurations and procedures.
  • Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
  • Implemented and monitored network security measures, including firewalls and intrusion detection systems.
  • Managed email routing and internal message protocols to support reliable delivery of communications.
  • Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
  • Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
  • Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
  • Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
  • Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Designed, configured and tested computer hardware and operating system software.
  • Configured, monitored and maintained email applications or virus protection software.
  • Consulted users to determine areas in need of improvement.
  • Installed security software to protect networks.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Conferred with network users about solutions to existing system problems.
  • Implemented and provided technical support for voice services and equipment.
  • Increased system security and performance with proactive changes.
  • Monitored network performance to determine adjustments needed.
  • Promoted continuous improvement for IT governance processes.
  • Analyzed equipment performance records to determine need for repair or replacement.

Skills

  • System troubleshooting
  • Network configuration
  • Data backup
  • Security implementation
  • User account management
  • Performance monitoring

Accomplishments

  • Multiple achievement awards

Timeline

IT Systems Administrator

Myant Inc
08.2002 - Current

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Kassie Harrison