Kassie Gutierrez
Yorba Linda
Summary
Dynamic and detail-oriented Financial Coordinator at Rady's Children's Hospital, adept at accurately verifying insurance eligibility and navigating complex authorization processes. Known for compassionate patient interactions and optimizing intake efficiency, I excel in multitasking within fast-paced environments, ensuring seamless coordination between patients and clinical staff.
Overview
4
4
years of professional experience
Work History
Financial Coordinator (Per Diem)
Rady's Children's Hospital
02.2025 - Current
- Greet patients and visitors in a professional and compassionate manner.
- Collect and verify patient demographics (name, DOB, address, emergency contacts, etc.).
- Obtain and scan insurance cards, ID, and referral documents.
- Accurately enter patient information into hospital registration systems (EHR/EMR).
- Verify insurance eligibility and benefits before treatment.
- Verify authorizations valid for services needed.
- Process payments and provide receipts.
Intake Coordinator
Unicare Home Health Care
06.2023 - 01.2025
- Coordinated patient intake processes, ensuring accurate and timely information collection.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Assisted patients in navigating insurance verification and authorization procedures.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
Scheduling Coordinator
Bridge - Home Health & Hospice
09.2021 - 06.2023
- Coordinate and schedule patient visits with appropriate clinical staff (nurses, therapists, aides) based on patient needs, clinician availability, and location.
- Maintain up-to-date clinician schedules in the Electronic Medical Record (EMR) system.
- Ensure visits are scheduled in compliance with physician orders, care plans, and frequency requirements (e.g., Medicare rules).
- Act as the primary liaison between patients, caregivers, and clinicians to communicate schedule updates or changes.
- Respond promptly to scheduling issues, last-minute cancellations, and rescheduling needs.
Education
Bachelor of Arts - Healthcare Management
Platt College
Anaheim, Ca 01-2023
Skills
- Accurately verify insurance eligibility, coverage, copays, deductibles, and authorization requirements
- Identify discrepancies or missing information in patient insurance data
- Ability to interpret physician referrals, orders, and patient medical history to determine service eligibility
- Strong ability to gather details from callers, families, and doctors
- Prioritizing multiple referrals based on urgency
- Compassionate and empathetic tone when interacting with patients and families
- Microsoft Office – Excel, Outlook, and Word
- Multitasking in fast-paced environments
Timeline
Financial Coordinator (Per Diem)
Rady's Children's Hospital
02.2025 - Current
Intake Coordinator
Unicare Home Health Care
06.2023 - 01.2025
Scheduling Coordinator
Bridge - Home Health & Hospice
09.2021 - 06.2023
Bachelor of Arts - Healthcare Management
Platt College