KASSIDY YOUNG
Summary
Talented Office Administrator who is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
5
5
years of professional experience
Work History
CR-04 MD/NP Office Administrator
Health Services
2023.08 - Current
- Managed healthcare requests with precision, ensuring they were processed accurately and on time through careful attention to detail
- Organized and scheduled consultations among healthcare professionals, ensuring smooth communication and collaboration
- Maintained precise patient records by documenting information thoroughly and following healthcare regulations for an organized and compliant patient information system.
Second Year Placement 2
Corrections Services Canada
2023.04 - 2023.04
- Supported efficient record management by accurately organizing and maintaining confidential inmate files, ensuring compliance with institutional protocols
- Utilized electronic databases and software applications, such as GCdocs to efficiently track, organize, and retrieve information
- Proficiently operated and maintained the institution's switchboard, efficiently directing incoming calls, providing information to callers, and ensuring smooth internal and external communication flow.
Second Year Placement 1
Kingston Orthopaedic Pain Institute (KOPI)
2022.12
- Provided excellent customer service to clients, visitors, and stakeholders, ensuring their needs were met and concerns were addressed promptly
- Maintained office records and databases, ensuring accuracy and confidentiality of sensitive information
- Fostered a professional and positive office environment by encouraging teamwork and collaboration among staff members.
First Year Placement
Township of Stone Mills
2022.04
- Prepared and processed company payroll for all departments, ensuring accuracy and timely payments
- Managed financial transactions for clients and maintained accurate records to support reporting
- Provided exceptional customer service to clients, handling inquiries professionally and ensuring satisfaction
- Maintained confidential electronic and physical office filing systems for property record
Finance Department Summer Student
Lennox & Addington County General Hospital
2022.05 - 2022.08
- Processed accounts payable and accounts receivable transactions, ensuring accuracy and compliance with company policies and procedures
- Prepared and reviewed financial reports and statements, including income statements, balance sheets, and cash flow statements
- Managed ambulance billing process, ensuring timely and accurate submission and follow-up of claims to insurance companies and adherence to regulatory requirements.
Market Employee
Napanee OnRoute
2019.07 - 2020.03
- Provided professional customer service as the first point of contact for shoppers, answering questions and addressing concerns while respecting their privacy
- Demonstrated initiative in completing tasks by prioritizing incomplete duties, efficiently managing workload, and ensuring a smooth transition for the next employee's shift.
KFC Employee
Napanee OnRoute
2019.09 - 2020.03
- Served customers in a highly energetic and fast-paced environment to meet customer demands
- Maintained focus under pressure to process and prioritize orders as a team to ensure customers received their food within 3 minutes
- Resolved issues on food quality and always confirmed through management on what results should be taken as to bring the matter to a successful resolution.
Education
Office Administration Legal Diploma - Office Administration
St. Lawrence College
Kingston, Ontario01.2023
Office Administration Health Services Diploma -
St. Lawrence College
Kingston, Ontario01.2023
Office Administration General Certificate -
St. Lawrence College
Kingston, Ontario01.2022
High School Diploma -
Napanee District Secondary School
Napanee, Ontario01.2018
Skills
- Confidentiality Maintenance
- Teamwork and Collaboration
- Written Communication
- Attention to Detail
- Scheduling and Coordinating
- Customer Service and Engagement
- Database Entry
- File Organization
- Transcription of Medical Notes
- Medical Records Management
- Software Proficiency
Languages
English
Native or Bilingual
French
Elementary
Timeline
CR-04 MD/NP Office Administrator
Health Services
2023.08 - Current
Second Year Placement 2
Corrections Services Canada
2023.04 - 2023.04
Second Year Placement 1
Kingston Orthopaedic Pain Institute (KOPI)
2022.12
Finance Department Summer Student
Lennox & Addington County General Hospital
2022.05 - 2022.08
First Year Placement
Township of Stone Mills
2022.04
KFC Employee
Napanee OnRoute
2019.09 - 2020.03
Market Employee
Napanee OnRoute
2019.07 - 2020.03
Office Administration Legal Diploma - Office Administration
St. Lawrence College
Office Administration Health Services Diploma -
St. Lawrence College
Office Administration General Certificate -
St. Lawrence College
High School Diploma -
Napanee District Secondary School
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