Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kassidy Ourique

Norwalk

Summary

Experienced Bookkeeper proficient in QuickBooks and Adobe software. Track record of executing bookkeeping tasks for large corporations, quickly adapting to new accounting methods and procedures resulting in decreased loss of revenue. Enthusiastic individual passionate about customer service, excelling both independently and within team settings. Skilled communicator and problem solver dedicated to creating positive customer experiences. Friendly Checker with over 5 years of retail experience, known for accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Overview

7
7
years of professional experience

Work History

Bookkeeper

Vons
01.2022 - Current
  • -Maintained and processed invoices, deposits, and money logs.
  • -Reported financial data and updated financial records in ledgers and journals.
  • -Reconciled and corrected issues with financial records.
  • -Inspected account books and recorded transactions.
  • -Input financial data and produce reports using software.

Customer Service Associate

Vons
01.2022 - Current
  • -Help a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • -Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • -Offered advice and assistance to customers, paying attention to special needs or wants.

Checker

Vons
09.2019 - Current
  • -Performed checks to determine most accurate pricing.
  • -Assisted customers by finding items quickly to boost store satisfaction rates.
  • Operated a cash register to accurately process and record customer payments.
  • -Processed both cash and card purchases and returns.

Courtesy Clerk

Vons
01.2018 - 12.2020
  • -Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • -Help customers take merchandise out of the store and load items into vehicles.
  • -Collected shopping carts from parking lots daily and cleaned and dried soiled and wet carts.

Education

High School Diploma -

GAHR High School
06.2019

No Degree - Accounting

Cerritos College
Norwalk, CA

No Degree - Accounting

California State University - Dominguez Hills
Carson, CA

Skills

  • Consistent precision in work
  • Deductions analysis
  • Financial analysis
  • POS system management
  • Analytical problem resolution
  • Customer rewards strategy
  • System efficiency monitoring
  • Financial transaction processing
  • Customer satisfaction management
  • Efficient POS operations handling
  • Strategic account oversight

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved a money laundering issue which led to saving the company money and the release of the employee who was committing these actions.
  • I received employee of the month due to my endless hours of hard work and my commitment to the company.
  • Trained and supervised multiple new customer service representatives and bookkeepers throughout 3 years.

Languages

Portuguese
Professional Working
Spanish
Limited Working

Timeline

Bookkeeper

Vons
01.2022 - Current

Customer Service Associate

Vons
01.2022 - Current

Checker

Vons
09.2019 - Current

Courtesy Clerk

Vons
01.2018 - 12.2020

No Degree - Accounting

Cerritos College

No Degree - Accounting

California State University - Dominguez Hills

High School Diploma -

GAHR High School
Kassidy Ourique