Summary
Overview
Work History
Education
Skills
Timeline
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Kassidy Nordvik

Sonora

Summary

Dynamic Patient Engagement Coordinator with a proven track record at OutcomesMTM, excelling in enhancing program participation through effective outreach and relationship-building. Skilled in data analytics and communication, I consistently improve patient satisfaction and streamline processes, demonstrating adaptability and attention to detail in fast-paced healthcare environments.

Overview

3
3
years of professional experience

Work History

Patient Engagement Coordinator

OutcomesMTM
06.2025 - Current
  • Supported engagement initiatives through effective participant outreach and follow-up activities.
  • Maintained accurate records of participant engagement and feedback for continuous improvement.
  • Engaged with diverse audiences, fostering relationships to improve program participation rates.
  • Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
  • Provided administrative support by scheduling meetings, managing calendars, and preparing materials for presentations.

Personal/ Family Obligations

Self Employed
10.2024 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills.

Patient Access Representative

Adventist Health Sonora
05.2024 - 10.2024
  • Processed patient registrations and insurance verifications efficiently.
  • Assisted patients with appointment scheduling and inquiries, enhancing access to services.
  • Maintained accurate electronic health records using industry-standard software systems.
  • Collaborated with healthcare teams to streamline patient intake processes.
  • Addressed patient concerns promptly, improving overall satisfaction scores.
  • Educated patients on insurance benefits and coverage options effectively.
  • Coordinated communication between departments to ensure seamless patient flow.
  • Implemented best practices for data entry, enhancing record accuracy and compliance.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Medical Assistant

Zachary A. Cooper M.D.
12.2023 - 05.2024
  • Assisted in patient intake, collecting medical histories and vital signs to ensure accurate records.
  • Administered medications and vaccinations under physician supervision, adhering to safety protocols.
  • Coordinated scheduling of patient appointments, optimizing workflow efficiency for healthcare providers.
  • Maintained cleanliness and organization of examination rooms, supporting infection control measures.
  • Utilized electronic health record systems for accurate data entry and retrieval of patient information.
  • Communicated effectively with patients regarding treatment plans and follow-up care instructions.
  • Assisted in inventory management of medical supplies, ensuring availability for daily operations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Independent Provider

In Home Supportive Services
11.2022 - 08.2023
  • Delivered personalized care plans to clients, ensuring adherence to individual needs and preferences.
  • Maintained accurate documentation of client interactions and progress for compliance and continuity of care.
  • Collaborated with healthcare professionals to coordinate services and optimize client support strategies.
  • Adapted quickly to changing client needs, demonstrating flexibility in service delivery and problem-solving.
  • Educated clients on health management practices, fostering independence and informed decision-making.
  • Utilized electronic health record systems to track client data and streamline communication with stakeholders.
  • Assisted in training new staff on best practices for client care and operational procedures.
  • Managed schedules efficiently to ensure timely arrival at all appointments and obligations related to client care duties.

Education

Business Administration

Colorado Technical University
Colorado Springs, CO
08-2026

High School Diploma -

Sonora High
Sonora, CA
06-2020

Skills

  • Accounts payable
  • Data analytics
  • Revenue cycle management
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility

Timeline

Patient Engagement Coordinator

OutcomesMTM
06.2025 - Current

Personal/ Family Obligations

Self Employed
10.2024 - 06.2025

Patient Access Representative

Adventist Health Sonora
05.2024 - 10.2024

Medical Assistant

Zachary A. Cooper M.D.
12.2023 - 05.2024

Independent Provider

In Home Supportive Services
11.2022 - 08.2023

Business Administration

Colorado Technical University

High School Diploma -

Sonora High

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Kassidy Nordvik