Overview
Work History
Education
Skills
License/Certifications
Timeline
Generic

Kassidy Nordin

Porterville

Overview

8
8
years of professional experience

Work History

Pharmacy Tech Insurance Customer Care

Rightway Healthcare
09.2022 - 11.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Started, processed and follow up with Prior Authorizations on medications and medical equipment
  • Processed insurance claims and ensured accurate documentation for timely reimbursement
  • Trained new team members on insurance policies, procedures, and best practices for efficient claims handling
  • Maintained confidentiality and handled sensitive information in compliance with privacy regulations and HIPPA law
  • Provided expert advice on coverage limits, deductibles, and other policy terms during client consultations
  • Resolved billing discrepancies or payment issues by coordinating with accounting department and clients



Sales Associate

Boot Barn
01.2020 - 12.2022
  • Created great customer experiences with personalized sales support.
  • Helped customers navigate store, complete sales and process returns.
  • Handled issues professionally to company standards.
  • Supported team with receiving, pricing and merchandising.
  • Met or exceeded individual sales goals and key performance indicators (KPIs).
  • Resolved customer concerns using strong communication and conflict management skills.
  • Processed payments quickly to keep customer flow moving.
  • Delivered consistent service to develop customer base.
  • Supervisor: Lennie L +1 (661) 541-7034

Pharmacy Technician

EXPRESS SPECIALTY PHARMACY
01.2022 - 11.2022
  • Assisted pharmacists with completing orders by handling basic tasks such as labeling bottles.
  • Completed sales for pharmacy merchandise and filled prescriptions.
  • Supported pharmacists by measuring, counting and labeling prescriptions.
  • Entered orders in computer system for refills.
  • Ran reports, checked data and resolved discrepancies to manage records.
  • Avoided product waste with proper stock rotation procedures.
  • Assisted patients with OTC medications and medical supplies.
  • Experienced in PioneerRX System
  • Knowledge of ordering from Cardinal, South Pointe and Trxade
  • In charge of Medicare DME Shoe Paperwork and billing
  • Marketing and Doctors Visits
  • Supervisor: Anis B +1 (415) 446-8853

Elementary Teacher

Discovery of Learning
01.2019 - 12.2020
  • Documented student progress, attendance and behavior to retain records per district policies.
  • Outlined clear expectations to model and encourage appropriate student behavior.
  • Delivered small group and individual instruction to allocate attention and build rapport with students.
  • Developed personalized instructional plans to accommodate student abilities, needs and learning characteristics.
  • Communicated expectations to students to encourage intellectual curiosity and explore new concepts.
  • Coordinated lesson plans and implemented technology-based learning tools to excite and inspire students to reach full potential.
  • Prepared and implemented remedial programs for students requiring extra help.
  • Maintained warm, nurturing classroom environment focused on learning and student support.

Nanny

Melissa Cary
12.2016 - 12.2019
  • Balanced children's schedules with regular rest, play and academic hours.
  • Chaperoned children on trips to local parks, zoo, mall and other attractions.
  • Played with children, organizing fun age-appropriate activities.
  • Administered first aid when necessary, reporting incidents to parents.
  • Developed child-friendly, nutritious menus for meals and snacks.
  • Taught children proper etiquette and manners in different social situations.
  • Supported children through difficult social, emotional and academic situations.

Education

Pharmacy Technician License - Pharmacology

UEI
Bakersfield, CA
12.2021

Medical Assistant Certification - Complete 12 Week Course Medical Assistant Program

Delano Adult School
Delano, CA
10-2025

Skills

  • Medication Terminology
  • Phlebotomy/Injections
  • Vital Monitoring
  • Electrocardiography
  • CPR certified
  • Insurance verification/processing
  • Organizational skills
  • Windows/Microsoft
  • Account management
  • HIPAA compliance
  • Patient scheduling

License/Certifications

Pharmacy Technician CA License and Certification January 2021

Medical Assistant Certification October 2025

Timeline

Pharmacy Tech Insurance Customer Care

Rightway Healthcare
09.2022 - 11.2024

Pharmacy Technician

EXPRESS SPECIALTY PHARMACY
01.2022 - 11.2022

Sales Associate

Boot Barn
01.2020 - 12.2022

Elementary Teacher

Discovery of Learning
01.2019 - 12.2020

Nanny

Melissa Cary
12.2016 - 12.2019

Pharmacy Technician License - Pharmacology

UEI

Medical Assistant Certification - Complete 12 Week Course Medical Assistant Program

Delano Adult School

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Kassidy Nordin