Kassidy Nicholson
Edmonton,AB
Summary
Motivated server, group fitness coach, and university student with a proven track record of providing exceptional customer service in a wide range of fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and constantly looking for areas to improve and grow.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
JOEY South Common
08.2023 - Current
- Demonstrated strong multitasking skills by managing numerous tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Group Fitness Boxing Instructor
Champs Boxing Studio
11.2022 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 40 individuals with consistent participation and positive feedback.
- Constantly improving public speaking skills through regular coaching, boosting confidence in professional settings.
- Have ability to adapt quickly and respond to unexpected challenges when dealing with technical difficulties or otherwise.
Guest Experience Associate & Marketing Coordinator
Champs Boxing Studio
01.2022 - 11.2022
- Took charge of the businesses social media accounts and overall marketing strategies, and created content to boost engagement and increase clientele
- Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new associates on company policies, procedures, and customer service best practices for seamless team integration.
- Supervised operations and collaborated with team members to handle guest requirements from check-in through their entire experience
- Oversaw fast-paced front desk operations and guests' needs at peak hours and during the grand opening
- Upheld standards of cleanliness and organization by opening, closing, and thoroughly cleaning the facilities every shift
Education
Bachelor of Science - Major in Psychology
University of Alberta
Edmonton, AB04.2025
High School Diploma -
Strathcona High School
Edmonton, AB06.2021
High School Diploma -
Strathcona High School
Edmonton, AB06.2021
Skills
- Exceptional customer service
- Detail Oriented
- Professional Communication
- Time Management
- Social Media Promotion
- Marketing
- Leadership and Coaching
- Public Speaking Proficiency
- Hospitality service expertise
- Point of sale operation
Certification
- ProServe Certification - 2023
Timeline
Server
JOEY South Common
08.2023 - Current
Group Fitness Boxing Instructor
Champs Boxing Studio
11.2022 - Current
Guest Experience Associate & Marketing Coordinator
Champs Boxing Studio
01.2022 - 11.2022
Bachelor of Science - Major in Psychology
University of Alberta
High School Diploma -
Strathcona High School
High School Diploma -
Strathcona High School
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