Summary
Overview
Work History
Education
Skills
singing
Timeline
Generic

Kassidy Mackinnon

Gatineau,QC

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

16
16
years of professional experience

Work History

Server/Manager on Duty

The Keg Steakhouse + Bar
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Provide in depth knowledge about the sold products/Upsell
  • Motivate and coach employees to meet service and sales goals
  • Assist employees in problem solving, displaying exceptional customer service
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

EXPERIENCEAssistant Manager

Canna Cabana
01.2008 - 01.2021
  • Rideau St
  • Ottawa ON20/3/22, Ensure all store level policies are followed by alllevels of staff
  • Provided customers with detailed explanations ofdifferent marijuana strains while following laws andregulations for selling retail cannabis
  • Responsible for signing in and verifying floats of
  • Cannabis at beginning and end of shifts
  • Delegate responsibilities and tasks
  • Find ways to motivate staff toward greaterproductivity and service
  • Creating an educational and informative experiencefor all customers, regardless of their experience withcannabis
  • Resolve customer issues and process necessaryreturns
  • Manage store maintenance and other operationalprocedures/functions
  • Make disciplinary action when necessary, focusing onmotivating and growing our team.

Education

High School Diploma -

Philemon Wright High School
Gatineau, QC
06.2012

Skills

  • Sales
  • Team Building
  • Cash Handling
  • Scheduling
  • Customer Service
  • Management
  • Inventory Management
  • Hospitality
  • Retail Management
  • Store Management
  • Experience
  • Positive, charismatic &
  • Personable
  • Reliable, accountable &
  • Punctual
  • Productive & skilled with
  • Time management
  • Detail-oriented problem
  • Solving
  • Strong leader
  • Ability to motivate others

singing

I am currently in the midst of signing with a record label and will be making music 3-4 times and week and would love to have a part-time job to balance my goals and life.

Timeline

Server/Manager on Duty

The Keg Steakhouse + Bar
05.2022 - Current

EXPERIENCEAssistant Manager

Canna Cabana
01.2008 - 01.2021

High School Diploma -

Philemon Wright High School

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Kassidy Mackinnon