Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kassidy Johnson

Trinity B BAY,NL

Summary

Accomplished Customer Service Representative with a proven track record at Telelink, enhancing customer satisfaction through expert complaint handling and active listening. Skilled in data entry and maintaining patience under pressure, significantly contributed to a positive brand reputation by resolving complex issues, leading to a high volume of repeat business.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Telelink
05.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Maintaining very high-quality call reports throughout my whole career with company.

Cosmetic Beauty Advisor

Lawtons Drugs
09.2021 - 01.2022
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
  • Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
  • Guided customers towards appropriate products based on their specific skin type, tone, and preferences.

Retail Sales Associate

FourSight
06.2021 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Drive-Thru Cashier

McDonald's
10.2020 - 06.2021
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.

Education

Certificate - Esthetics

Goldie Beauty Bar
St. John's, Canada
01.2022

High School Diploma -

Jane Collins Academy
Hare Bay, NL
06.2020

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Complaint Handling
  • Prioritization
  • Service Recommendations
  • Communicating with clients
  • Customer communications
  • Escalation management
  • Written and oral communication
  • Patience Maintenance

Accomplishments

  • Air Cadets - 5+ years of service as an Air Cadet at 840 Indian Bay Lions Club,
  • CEO's award from the 840 Indian Bay Lions Club squadron.
  • Received principles list and Honor roll all throughout high school,
  • Multiple awards for public speaking,
  • Graduated the Naloxone program of St. John's.

Languages

English
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Telelink
05.2022 - Current

Cosmetic Beauty Advisor

Lawtons Drugs
09.2021 - 01.2022

Retail Sales Associate

FourSight
06.2021 - 08.2021

Drive-Thru Cashier

McDonald's
10.2020 - 06.2021

Certificate - Esthetics

Goldie Beauty Bar

High School Diploma -

Jane Collins Academy

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Kassidy Johnson