Kassidy-Ann White
Cornwall,ON
Summary
Compassionate, creative, and effective with valuable experience in leadership, professional development, and project planning. Equipped with an extensive background in versatile education environments. Direct care worker, motivation coach, and bilingual customer representative. Competent at performing independently or as a member of the teaching team. Well-versed in public settings and online technologies.
Overview
9
9
years of professional experience
Work History
Provider Services Representative
Telus International
08.2022 - Current
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Assisted in the training of new Provider Services Representatives, ensuring consistent quality service delivery.
- Provided exceptional support for credentialing processes including application completion, background checks, primary source verification activities as well as ongoing maintenance tasks such as re-credentialing requests.
LEVEL 1 RECREATIONAL GYMNASTICS COACH
CORNWALL GYMNASTICS CLUB
06.2015 - 03.2022
- Boosted gymnast confidence levels by providing constructive feedback and celebrating individual achievements.
- Established trust among athletes, parents, and staff by maintaining open lines of communication and demonstrating professionalism at all times.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Ensured safety in the gymnasium by regularly inspecting equipment, enforcing proper technique, and adhering to industry guidelines.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Served as a role model for athletes by demonstrating dedication, hard work, and commitment to the sport of gymnastics.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Evaluated athlete progress using established benchmarks, adjusting coaching methods as needed to optimize results effectively.
Direct Care Worker
STEWART HOMES
01.2019 - 06.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Education
No Degree - SOCIAL SERVICE WORKER
ST LAWRENCE COLLEGE
Cornwall, ONAssociate of Arts - Pre-Health Sciences
ST LAWRENCE COLLEGE
Cornwall, ON04.2017
High School Diploma -
ECOLE SECONDAIRE CATHOLIQUE LA CITADELLE
Cornwall, ON06.2016
Skills
- Teamwork and Collaboration
- Microsoft Office
- Critical Thinking
- Lesson Planning
- Collaborative learning
- Fluent in French
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Provider Services Representative
Telus International
08.2022 - Current
Direct Care Worker
STEWART HOMES
01.2019 - 06.2019
LEVEL 1 RECREATIONAL GYMNASTICS COACH
CORNWALL GYMNASTICS CLUB
06.2015 - 03.2022
No Degree - SOCIAL SERVICE WORKER
ST LAWRENCE COLLEGE
Associate of Arts - Pre-Health Sciences
ST LAWRENCE COLLEGE
High School Diploma -
ECOLE SECONDAIRE CATHOLIQUE LA CITADELLE
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