Kassia Westbrook
Grande Prairie,Canada
Summary
Highly adaptable professional with proven experience across legal administration, casework, enforcement, and client advocacy. Skilled in documentation, scheduling, and file management, with a reputation for accuracy, integrity, and strong interpersonal communication. Brings a balance of professionalism and empathy, ensuring effective support in dynamic and sensitive environments.
Overview
9
9
years of professional experience
Work History
Owner and Head Instructor
Engage Athletic Performance
10.2023 - Current
- Develop and implement long-term business goals, vision, and strategies to grow and sustain the martial arts coaching services.
- Create and execute marketing and business plans to attract new students, increase brand visibility, and retain current members.
- Coordinate workshops and events focused on athletic development and education.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Create local partnerships such as PACE, the City of Grande Prairie, Beaverlodge FCSS, and the Rycroft Community Library.
Volunteer Advocate
Western Alberta Regional Victim Services
10.2023 - Current
- Offer compassionate listening, comfort, and encouragement to victims of crime, abuse, or trauma.
- Help clients access community resources, including counseling, legal assistance, housing support, and healthcare services.
- Ensure that all client information is handled with strict confidentiality, in compliance with legal and ethical standards.
- Accurately record case notes and interactions in a timely and organized manner, ensuring all information is documented as per agency policy.
Caseworker
Sturgeon Lake Cree Nation Child & Family Services Society
01.2025 - 09.2025
- Utilizing the child intervention framework tools, such as signs of safety, strategies for lifelong connections, family preservation, and family reunification.
- Providing ongoing case management services for children in the care of the Director to support family, cultural, spiritual, and legal connections.
- Conducting intake screenings, investigations, and ongoing case management services.
- Providing services as a delegated worker under the Child, Youth, and Family Enhancement Act, the Drug Endangered Children Act, and the Protection Against Family Violence Act.
- Utilizing and assessing An Act Respecting First Nations, Métis, and Inuit Children, Youth, and Families (Bill C-92).
- Work the intake and on-call rotation, in rural Alberta First Nations Communities.
- Completing court work, such as drafting court documents, testifying, and collaborating with various legal agents.
- Completing long-term permanency planning for children in care, and supporting family reunification when possible.
- Advocate for children and families by assessing needs, providing intervention services, and connecting them with appropriate resources.
- Engage with Indigenous communities to provide culturally informed services that align with family-centered care principles.
- Seek out education and family enhancement opportunities through local resources.
- Confidence in navigating CICIO, CYIM, and Adobe.
Bylaw Enforcement Officer
County of Grande Prairie
04.2021 - 01.2025
- Investigate bylaw offenses across 6,000 km², ensuring compliance, and maintaining public safety.
- Initiated community engagement programs at local schools, fostering trust and strengthening relationships with families.
- Enforced local bylaws through regular inspections and investigations.
- Attended court hearings as necessary to present evidence or testimony in support of prosecution cases for bylaw infractions.
- Collaborated closely with other law enforcement agencies on joint investigations.
- Developed and implemented resources and policies for residents with hoarding disorder, enhancing support services.
- Spearheaded training and public engagement initiatives for the Community Standards Unit.
- Collaborate with peace officers and multi-agency teams to address complex community challenges.
Level 1 Community Peace Officer
Alberta Health Services
10.2020 - 06.2024
- Recognized by management and the training unit for excellent performance and de-escalation skills.
- Respond to dynamic, critical incidents within the hospital with precision, compassion, and respect.
- Assisted in the development of emergency response plans and procedures.
- Performed administrative duties such as completing paperwork related to arrests or investigations.
- Attended training sessions to maintain knowledge of relevant laws and regulations.
- Interacted with victims of crime to provide support and assistance as needed.
- Work collaboratively with clinical staff and multiple law enforcement agencies.
EMR/Assistant Manager
McMahon Medical Response Team
08.2017 - 04.2021
- Perform and document patient assessments and treatments for spectators and vendors during Canadian Football League games.
- Provide innovative ideas for departmental growth.
- Administrative duties include equipment management, team affairs, hiring, and scheduling.
- Responded to emergency calls and assessed patient conditions.
- Provided clear communication to dispatch and hospital personnel.
Protective Services Guard
Paladin Security
10.2019 - 10.2020
- Provide security services at the Peter Lougheed Center and CORE Mall.
- Respond to critical incidents involving assaultive, aggressive, violent, intoxicated and mental health crisis with precision, compassion and respect.
- Work collaboratively with clinical staff and multiple law enforcement agencies.
- Monitored premises to ensure safety and security at all times.
- Assisted in training new guards on safety procedures and protocols.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Prepared written documentation related to incident reports.
Manager
The Boot Italian Restaurant
10.2016 - 12.2017
- Manage all aspects of the restaurant's daily operations, including opening and closing procedures, staff management, inventory control, and ensuring the dining experience meets the restaurant's standards.
- Ensure that guests receive exceptional service by addressing complaints, resolving conflicts, and ensuring that the dining experience meets or exceeds customer expectations.
- Trained new employees on restaurant policies and efficient service techniques.
- Coordinated schedules to maintain optimal staffing levels during peak hours.
Education
University Studies - PSYCH1060 and HEED
Northern Lakes College
04.2025
Emergency Medical Responder -
SAIT
01.2017
Child Intervention Practitioner Delegation Training -
Governement of Alberta
Gracie Survival Tactics Instructor Level 1 -
Equine Assisted Self Improvement Instructor -
Relationship Riding Academy
High School Diploma -
Cochrane High School
01.2019
Skills
- Adaptability
- Strong verbal and written communication
- De-escalation techniques
- Computer proficiency
- Reporting on various databases
- Empathy and rapport building
- Self-motivation
- Progressive thinking
- Solution-focused
- Conflict resolution
- Commitment to growth
- Interpersonal skills
- Critical thinking under pressure
- Multitasking
Languages
- French, Fluent
- German, Advanced for 6+ years
- Spanish, Intermediate understanding
Certifications And Achievements
- Brain Story Certificate
- Trauma Informed Coach - The Centre for Healing
- Institute of Child Psychology - Childhood Anxiety, Childhood Trauma, Making Resilient Children, Making Sense of Child Brain Development
- Mental Health First Aid
- Psychological First Aid
- First Aid - Level C
- Managing Difficult Peoples
- Canada Police Network- Note taking
- RCMP Enhanced Security Clearance
- Clear Diver's Abstract
- PACE - Professional Boundaries
- ICS-100 & 200
- WHMIS
- FOIP
- "Overall Performance Award" in Peace Officer Academy
References
References available upon request.
Timeline
Caseworker
Sturgeon Lake Cree Nation Child & Family Services Society
01.2025 - 09.2025
Owner and Head Instructor
Engage Athletic Performance
10.2023 - Current
Volunteer Advocate
Western Alberta Regional Victim Services
10.2023 - Current
Bylaw Enforcement Officer
County of Grande Prairie
04.2021 - 01.2025
Level 1 Community Peace Officer
Alberta Health Services
10.2020 - 06.2024
Protective Services Guard
Paladin Security
10.2019 - 10.2020
EMR/Assistant Manager
McMahon Medical Response Team
08.2017 - 04.2021
Manager
The Boot Italian Restaurant
10.2016 - 12.2017
University Studies - PSYCH1060 and HEED
Northern Lakes College
Emergency Medical Responder -
SAIT
Child Intervention Practitioner Delegation Training -
Governement of Alberta
Gracie Survival Tactics Instructor Level 1 -
Equine Assisted Self Improvement Instructor -
Relationship Riding Academy
High School Diploma -
Cochrane High School
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