Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Server

Kassi Taylor

Newmarket,Ontario

Summary

Dedicated professional with a proven track record in customer service and cash handling, to engaging customers. Known for an exceptional work ethic and the ability to boost guest satisfaction, consistently achieving positive outcomes in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Hop Bop Noodle Shop
12.2022 - 01.2024
  • Maintained a clean and welcoming environment to enhance customer dining experiences.
  • Opening and closing restaurant duties that required cleanliness and handling start and end of day transactions.
  • Maintaining professional communication with regular costumers and new.
  • Suggesting best food and beverage options for customers based on their wants and needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Red Rooster Portuguese BBQ
02.2022 - 05.2022

• Preparing and packaging all takeout orders for customers.

• Opening and closing store and transactions

• Serving food and alcoholic/non alcohol beverages in restaurant.

• Giving customers the best recommendations for all requests and costumizations.

Sales Associate

Lindt & Sprüngli
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Bartender

Grey Goat Pub and Grill
07.2021 - 09.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Cleaner

Neat and Tidy Cleaning Solutions
01.2020 - 12.2020
  • Organized clients' homes according to their specific needs, ensuring a professional standard was maintained.
  • Disposed of trash and empty chemical containers in compliance with safety protocols.

  • Sanitized all surfaces using appropriate cleaning products to maintain a hygienic environment.

Cleaner

Viera Restoration Inc.
12.2019 - 01.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Sales Associate

Vince's Deli
09.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Cashier

Dollarama
07.2015 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Grade 12 -

Tvo ILC
Toronto, ON
12.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Organized and clean
  • Trustworthy
  • Reliable
  • Proactive

Languages

English
Full Professional

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Timeline

Server

Hop Bop Noodle Shop
12.2022 - 01.2024

Server

Red Rooster Portuguese BBQ
02.2022 - 05.2022

Sales Associate

Lindt & Sprüngli
10.2021 - 01.2022

Bartender

Grey Goat Pub and Grill
07.2021 - 09.2021

Cleaner

Neat and Tidy Cleaning Solutions
01.2020 - 12.2020

Cleaner

Viera Restoration Inc.
12.2019 - 01.2020

Sales Associate

Vince's Deli
09.2019 - 12.2019

Cashier

Dollarama
07.2015 - 09.2015
  • ServSafe Alcohol Certification - National Restaurant Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Grade 12 -

Tvo ILC
Kassi Taylor