KASSANDRA MICA DAGANIO
Sydney,Canada
Summary
Perceptive Employment Support Coordinator passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities.
Overview
12
12
years of professional experience
Work History
Customer Engagement Officer
ActiveLink Benefits and Consulting Inc
10.2023 - 09.2024
- Act as liaison between the employer and client ensuring exceptional service while Managing approximately 30 incoming calls, emails and faxes per day from clients.
- Responsible for enhancing customer satisfaction, addressing client's needs, and promoting the company's healthcare management offerings while maintaining accurate records of client files and transactions on the CRM system.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Sales Executive
Usana Health Sciences
03.2017 - 10.2023
- Conducted Market research to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning
- Collaborated with sales team to create effective sales collateral, presentations and promotional materials.
- Consistently achieved 90% of daily sales targets, demonstrating strong sales performance and goal-oriented execution.
Food Attendant
Melco Resorts and Entertainment
02.2015 - 03.2017
- Ensure good customer service including the quality of meals and beverages and cleanliness and sanitation of the restaurant.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
Hostess/Receptionist
T.G.I Friday's
11.2012 - 02.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Hotel and Restaurant Management
De La Salle University
Philippines10.2011
Skills
- Client Support
- Client Relationship Building
- Healthcare Administration
- Strong Initiative and Proactive problem solving
- Effective Team Collaboration
- Experience with CRM Platforms
- Expertise in Microsoft Office Applications
- Meticulous Attention to Detail
- Attention to Detail
- Adaptability in High-Pressure Situations
- Customer expectations management
- Dynamic communication
- Customer experience skills
- Verbal communication
- Written communication
- Effective communication
Languages
English
Professional Working
Timeline
Customer Engagement Officer
ActiveLink Benefits and Consulting Inc
10.2023 - 09.2024
Sales Executive
Usana Health Sciences
03.2017 - 10.2023
Food Attendant
Melco Resorts and Entertainment
02.2015 - 03.2017
Hostess/Receptionist
T.G.I Friday's
11.2012 - 02.2015
Bachelor of Science - Hotel and Restaurant Management
De La Salle University
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