Kassandra Soria
Sacramento
Summary
Experienced in customer service, cashier, and sales roles with a consistent record of top ratings for exceptional customer service skills. Demonstrated ability to understand customers' needs and provide effective solutions with personalized recommendations. Dedicated to delivering high-quality customer care, ensuring positive experiences and successful transactions. Excel in de-escalation situations and thrive under pressure with a personable yet professional approach. Skilled in team management as a supervisor, including scheduling, attendance, vendor coordination, and handling chain of command escalations. Committed to delivering quality service to all individuals, including members, guests, and clients. Valuable insights into effective communication and the importance of treating everyone with dignity and respect. Passionate about representing marginalized groups by providing assistance and resources to help them achieve their goals proactively. Strong communication skills and compassionate nature make me well-suited to care for others in various settings, such as schools, contact centers, social services, or medical environments. Degree in Sociology provides flexibility and adaptability to excel in any environment.
Overview
7
7
years of professional experience
Work History
Front House Team Member
Panda Express
04.2024 - Current
- Personalize guests with a to-go dining experience while continually cross-selling menu items
- Handled the servers' and the store's overall cash flow, including checking out the server's cash, selling and buying from the vault, and balancing the cash for the entire store
- Responsibilities and goals were based on timely orders, cash handling, cross-selling menu items, properly disposing and restocking food, and customer surveys
Order Selector/ Cashier/ Service Advocate
Target
06.2023 - 08.2024
- Completing multiple tasks such as order selecting from the Target app, bagging items, helping at the checkout lanes, and ensuring active assistance
- Responsibilities and goals as an order selector are Reading customer orders accurately and locating and selecting the specific store items to fulfill the customer's order
- Labeling order shipments correctly for easy identification
- We must fill customer orders by selecting and packaging products
- Our responsibilities include ensuring that orders are properly packaged for shipping, contain the selected product and the selected amount, and are shipped safely to their destination
Contact Center Officer I
Valley Strong Credit Union
07.2022 - 06.2023
- Completing multiple tasks such as processing payments, handling member complaints, following up on member calls, upselling and cross-selling, managing member databases, and responding to customer service-related questions
- Responsibilities and goals are to follow up with questions a member may have on their financial account
- Being able to help customers achieve financial well-being through deep, meaningful customer relationships and a thoughtful understanding of the full spectrum of banking services to offer the best and most appropriate sales and service support through digital communication
Private Security Shift Supervisor
Allied Universal
09.2020 - 07.2022
- Completing multiple tasks such as issuing badges for entry, inputting alarms, patrolling the building, including restrooms, handling scheduling, monitoring surveillance systems, responding to alarms, investigating problems, and issuing tickets
- Responsibilities and goals are to respond to alarms quickly, observe and report issues such as theft, graffiti, safety hazards, and mask & 6 ft violations, staff shifts, escalate all matters, and report to Loss Prevention and Human Resources for all client questions or concerns
Inbound Stower
Amazon
04.2020 - 09.2020
- Inputting or distributing all of Amazon's inventory through robots in a measured and timed manner, maintaining a clean and safe work area
- Responsibilities and goals were based on items per second, separated by 6-18 inches, with a goal of 8 seconds per item while properly placing items in inventory pods
- Hauling over 200 pounds with a pallet jack to distribute all merchandise to all inventory crew
- Maintaining a clean floor and a fast rate to distribution items
Team Member
KFC/A&W
09.2018 - 04.2020
- Personalize guests with a to-go dining experience while continually cross-selling menu items
- Handled the servers' and the store's overall cash flow, including checking out the server's cash, selling and buying from the vault, and balancing the cash for the entire store
- Responsibilities and goals were based on timely orders, cash handling, cross-selling menu items, properly disposing and restocking food, and customer surveys
Education
Bachelor's In Arts Degree - Sociology
California State University of Sacramento
Sacramento, CA05.2024
Associate In Science - Interdisciplinary Studies : Mathematics And Scienc
San Joaquin Delta College
Stockton, CA12.2022
Associate In Arts - Arts, Humanities & Social Sciences
San Joaquin Delta College
Stockton, CA08.2022
Associate Degree - Spanish
San Joaquin Delta College
Stockton, CA08.2022
Skills
- Ability to set and surpass goals
- Technologically Advanced
- Organized and efficient
- Excellent de-escalation skills
- Reliable worker
- Cleanliness
- Phone etiquette
- Cultural awareness
- Building rapport
- Language skills
- Money handling
- Training and mentoring
- Social perceptiveness
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Upselling
- High volume dining
- Customer satisfaction
- Team leadership
- Community outreach
- Ethical practice
- Student motivation
- Educational technology
- Academic advising
- Active listening
- Emotional support
- Self motivation
- Interpersonal skills
- Relationship development
- Goal setting
- Professionalism
- Student support
- Professional development
- Individual and family support
- Leadership qualities
- Student engagement
- Classroom support
- Caring and empathetic demeanor
- Promoting social and emotional development
- Encouraging participation and inclusivity
- Motivating and inspiring students
- Dance choreography
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Front House Team Member
Panda Express
04.2024 - Current
Order Selector/ Cashier/ Service Advocate
Target
06.2023 - 08.2024
Contact Center Officer I
Valley Strong Credit Union
07.2022 - 06.2023
Private Security Shift Supervisor
Allied Universal
09.2020 - 07.2022
Inbound Stower
Amazon
04.2020 - 09.2020
Team Member
KFC/A&W
09.2018 - 04.2020
Bachelor's In Arts Degree - Sociology
California State University of Sacramento
Associate In Science - Interdisciplinary Studies : Mathematics And Scienc
San Joaquin Delta College
Associate In Arts - Arts, Humanities & Social Sciences
San Joaquin Delta College
Associate Degree - Spanish
San Joaquin Delta College
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