Kassandra Smith - Catling
Toronto,ON
Summary
Proven leader in retail environments, notably with Costco, where I honed my expertise in cash handling and motivational skills. Excelled in training and mentoring teams, boosting performance through effective conflict resolution and customer engagement. Achieved significant improvements in transaction management and service quality, demonstrating a keen attention to detail and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Costco
Barrie, Ontario
08.2019 - Current
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Developed strong working relationships with team members to foster collaboration.
- Monitored cashier performance, providing feedback as needed.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers with locating items within the store when requested.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Welcomed customers, offering assistance to help find store items.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed refunds and exchanges according to company policy.
- Built and maintained productive relationships with employees.
- Assisted cashiers with resolving customer complaints and inquiries.
Lead Cashier
Sport Chex
Barrie, Ontario
10.2015 - 08.2019
- Welcomed customers, offering assistance to help find store items.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Handled escalated customer service issues professionally and courteously.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Answered customer questions and provided store information.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Conducted weekly inventory checks to ensure product availability for customers.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Responsible for opening and closing registers accurately according to established procedures.
Education
High School Diploma -
Ingleside High School
Ingleside, ON06-2009
Skills
- Cashier training
- Cash handling
- Motivational skills
- Payment processing
- Merchandise stocking
- Transaction management
- Problem-solving
- Conflict resolution
- Customer engagement
- POS system
- New hire training
- Store opening and closing
- Time management
- Attention to detail
- Customer service
Timeline
Cashier Team Lead
Costco
08.2019 - Current
Lead Cashier
Sport Chex
10.2015 - 08.2019
High School Diploma -
Ingleside High School
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