Overview
Work History
Education
Skills
Volunteer Work Experience
References
Timeline
Generic

Kassandra Salerno-Fischer

Burlington,Ontario

Overview

2
2
years of professional experience

Work History

Rapid Mobile Case Manager

Good Shepherd
05.2023 - Current
  • Coordinate services with other agencies, community-based organizations, and community professionals to provide useful benefits to clients.
  • Develop and implemented comprehensive case management plans to address client needs and goals.
  • Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitor clients' progress and tracked client services to provide crisis interventions.
  • Developand implemented safety plans for clients at risk of harm to provide protection.
  • Utilize trauma-informed approach to promote healing and empowerment for clients.

Residential Support Worker

Community Living Hamilton
09.2022 - Current
  • Provide individuals with high levels of support and supervision in all areas of daily living including behavior management, hygiene and recreation

In the Know

Community Living Hamilton
03.2022 - Current
  • An evening recreational program offering adults with developmental disabilities the opportunity to take part in themed recreational programs and events
  • Responsible for event planning and coordinating budget for each week

Summer Vibes Program

Community Living Hamilton
  • Summer recreational programming – offering adults with developmental disabilities the opportunity to take part in themed recreational programs and events

Tenant Services Coordinator Student

Region of Waterloo Housing Services
  • Working in an environment dealing with vulnerable individuals on a daily basis
  • Worked with all residents from an anti-racism/anti-oppression framework understanding the need for equity and inclusion for all
  • Respectful interaction with vulnerable clients suffering from mental health and addiction challenges
  • Taking calls from vulnerable clients and directing them to community agency supports
  • Responsible for customer service duties including resource centers
  • Provide housing and tenant supports to affordable housing community residents
  • Updated applicant paperwork for residents on the community housing waitlist
  • Co-lead a new filing system project in multiple locations
  • Work in the community to deliver notices and bulletins
  • Completed emergency wellness calls to vulnerable persons during lockdown
  • Was a valuable contributing member of the housing services team upholding the organizations mission value and vision

Education

Bachelor of Arts - Honours Health & Society, Mental Health & Addictions

McMaster University
Hamilton, ON
04.2023

Skills

  • Experience in working in the domestic violence sector/women and children shelter
  • Committed to the values of responsibility, availability, adaptability, quality, and dignity
  • Ability to recognize vulnerability and sensitivity to situations
  • Commendable work ethic and responsible character
  • Strong understanding of confidentiality and ethics
  • Effective conflict resolution and problem-solving skills
  • Adhere strictly to all health and safety protocols including COVID-19
  • Ability to work with individuals with diverse and complex health and psycho-social needs
  • Exceptional administrative skills – Microsoft Office, Outlook, PP, Excel
  • Respectful and inclusive of all diverse and marginalized populations
  • Superior customer service experience, including greetings, questions, and walk-ins
  • Sound organization, time management & initiative
  • Excellent verbal & written communication skills
  • Ability to work independently and pick up new tasks promptly
  • First Aid and CPR Certified
  • Valid G drivers license with own car

Volunteer Work Experience

  • Interim Place Woman’s Shelter, Event Committee
  • Passion Project- Facilitated and organized large project donating hygiene products overseas. Over 1000 kits donated
  • Carpenter Hospice, Teddy Bear Program, Led an initiative organizing teddy bear donations of 300 to families experiencing a loss of family member
  • Toys for Tots Campaign, Halton Region

References

Available upon request

Timeline

Rapid Mobile Case Manager

Good Shepherd
05.2023 - Current

Residential Support Worker

Community Living Hamilton
09.2022 - Current

In the Know

Community Living Hamilton
03.2022 - Current

Summer Vibes Program

Community Living Hamilton

Tenant Services Coordinator Student

Region of Waterloo Housing Services

Bachelor of Arts - Honours Health & Society, Mental Health & Addictions

McMaster University

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Kassandra Salerno-Fischer