Kassandra Rodriguez Luna
Vacaville,CA
Summary
Dynamic Office Manager at La Charrita Market with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in regulatory compliance and effective communication, I streamlined filing systems and developed policies that fostered team cohesion. My proactive approach to conflict resolution and budget management led to significant cost savings and improved client relations.
Experienced with legal documentation, client interaction, and administrative support. Utilizes organizational and multitasking skills to streamline office operations. Knowledge of legal terminology and procedures, ensuring accurate and timely completion of tasks.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Recent graduate with foundational knowledge in Criminal Justice and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Office Manager
La Charrita Market
01.2022 - Current
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Office Receptionist
La Charrita Market
01.2022 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Office Assistant
La Charrita Market
01.2019 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA12-2024
Skills
- Data analysis
- Report writing
- Case management
- Customer service
- Time management
- Critical thinking
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Document management
- Attention to detail
- Customer/Client relations
- Appointment scheduling
- File management
- Documentation and reporting
- Confidential information handling
- Team building
- Effective communication
- Policy writing
- Conflict resolution
- Computer skills
- Office management software
- MS office
- Decision-making
- Criminal justice research
- Risk assessment
- Administrative support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
La Charrita Market
01.2022 - Current
Front Office Receptionist
La Charrita Market
01.2022 - Current
Office Assistant
La Charrita Market
01.2019 - Current
Bachelor of Science - Criminal Justice
California State University, Sacramento
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