Kassandra Rodd
Charlottetown,PE
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator
Kassandra Marie Medical Aesthetics
09.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Server/ Bartender
Redshores Racetrack & Casino
10.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Aesthetician
BME
04.2020 - 01.2021
- Educated clients on proper at-home skincare routines and product usage for optimal results.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Managed appointment scheduling, ensuring timely services while accommodating client needs.
- Developed customized treatment plans based on individual client goals, resulting in increased satisfaction levels.
- Generated repeat business through excellent rapport-building skills and consistent high-quality services.
- Performed various facials, chemical peels, and microdermabrasion treatments for improved skin health.
- Maintained detailed client records, tracking treatment plans and progress to provide personalized care at each appointment.
- Performed waxing services for face and body hair removal, adhering to strict hygienic practices.
- Cleaned and disinfected equipment to promote safe and sanitary environment.
Assistant Manager
Beavertails
06.2017 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Third Key Sales Associate
Rockport Shoes
04.2015 - 04.2017
- Built strong rapport with customers, fostering loyalty and repeat business.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Supported store security measures by adhering to company policies and monitoring suspicious activity.
- Implemented visual merchandising strategies that contributed to an appealing store layout.
- Assisted in inventory management, ensuring accurate stock levels for seamless operations.
- Conducted daily cash handling tasks, ensuring accuracy in the register and financial transactions.
- Enhanced store sales by effectively upselling and cross-selling products to customers.
Education
Diploma - Medical Aesthetics
Majestany Institute
Fredericton, NB02.2020
No Degree - Human Resource Management
University of New Brunswick
Fredericton, NBNo Degree - Bachelor of Arts
University of Prince Edward Island
Charlottetown, PEHigh School Diploma -
Bluefield High School
Hampshire, PE06.2016
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Financial Analysis
- Operational Reporting
- Marketing Strategy Development
- Strong Work Ethic
- Dependable and reliable
- Order picking and processing
Languages
English
Native or Bilingual
Certification
- Licensed Medical Aesthetician- 2020
- Barbicide Covid 19 Training - May 2020
- Barbicide Sanitation Training - May 2020
- Responsible Beverage Serving Certificate - 2017, 2023
- Food Safety Certificate- 2017
Timeline
Owner/Operator
Kassandra Marie Medical Aesthetics
09.2021 - Current
Aesthetician
BME
04.2020 - 01.2021
Server/ Bartender
Redshores Racetrack & Casino
10.2017 - Current
Assistant Manager
Beavertails
06.2017 - 10.2017
Third Key Sales Associate
Rockport Shoes
04.2015 - 04.2017
Diploma - Medical Aesthetics
Majestany Institute
No Degree - Human Resource Management
University of New Brunswick
No Degree - Bachelor of Arts
University of Prince Edward Island
High School Diploma -
Bluefield High School
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