Kassandra Reyes
Kia Downtown Los Angeles
Los Angeles
2
Languages
9
years of professional experience
Dynamic business development center representative with expertise in team management and customer engagement. Skilled in training new staff, optimizing operations, and improving client retention, contributing to sustained business growth.
Work History
Lead Business Development Center Representative
5 Years 7 Months- Facilitated customer inquiries, providing accurate product information and enhancing client satisfaction.
- Streamlined appointment scheduling processes, improving efficiency in service operations.
- Trained new representatives on best practices for customer engagement and support techniques.
- Maintained detailed records of customer interactions using dealership CRM systems for data accuracy.
- Analyzed customer feedback to inform strategic adjustments in service offerings and promotions.
- Evaluated client feedback regularly to identify areas for improvement, implementing changes as necessary to ensure ongoing satisfaction.
- Maintain accurate customer records, notes, and follow-up activities.
- Follow up with customer leads using CRM systems to increase appointments
- Manage high-volume inbound and outbound customer communications.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Inventory Clerk
11 Months- Managed inventory levels using advanced tracking software to ensure optimal stock availability.
- Implemented best practices for inventory organization, improving retrieval efficiency by 25%.
- Developed reports on stock usage patterns to aid in efficient resource allocation.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
- Performed data entry and completed proper paperwork.
Receptionist
1 Year 1 Month- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated communication between departments to streamline workflow and enhance collaboration.
- Maintained organized filing systems for client records and documentation.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Dispatcher Clerk
1 Year 5 Months- Managed scheduling of security staff to optimize coverage and efficiency across multiple locations.
- Coordinated communication between security personnel and clients to ensure timely response to incidents.
- Processed incident reports and maintained accurate logs for compliance and operational analysis.
- Assisted in training new dispatchers on protocols, software systems, and emergency procedures.
Education
High School Diploma
Skills
CRM software
Product knowledge
Business Development
Customer satisfaction
Workforce scheduling
Data Entry
Training programs
Team Management
Data Management
Workforce scheduling
Microsoft Office Suite
Client Relationship Management
Organizational skills
Professional communication
Multitasking
Languages
English
Spanish
Timeline
Lead Business Development Center Representative
Kia Downtown Los Angeles
01.2021 - CurrentRead More
Inventory Clerk
Kia Downtown Los Angeles
11.2019 - 10.2020Read More
Receptionist
Kia Downtown Los Angeles
10.2018 - 11.2019Read More
Dispatcher Clerk
Prestige Security Service
03.2017 - 08.2018Read More
James Foshay Learning Center
High School Diploma
Read More