Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kassandra Ramirez Martinez

San Jose

Summary

Proficient and dedicated school clerk with a strong background in providing comprehensive administrative support. Skilled in handling confidential information and maintaining smooth daily operations within an educational setting. Brings valuable experience in both customer service and administrative roles, along with excellent communication skills in both English and Spanish, to effectively engage with diverse communities. Well-versed in office procedures such as data entry, report generation, and document management. Eager to contribute strong organizational and managerial abilities to support and enhance your office's mission.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bilingual Clerk

Downtown College Prep
San Jose
11.2023 - Current
  • Guided students through completion of enrollment forms and clarification of school policies.
  • Coordinated parent-teacher conferences upon request from teachers or parents.
  • Answer incoming calls, respond to inquiries, and direct calls as needed.
  • Welcomed visitors at front office desk and guided to appropriate personnel or offices.
  • Informed parents of unexcused student absences to discuss with student and take corrective action.
  • Handled confidential information regarding students carefully and with discretion.
  • Tracked tardiness, excused and unexcused absences, and early dismissals by confirming with parents and guardians.
  • Assist sick and injured students with immediate care.
  • Utilized active listening skills to de-escalate challenging situations with parents.
  • Support families in both Spanish and English.
  • Tracked accurate student attendance data daily.
  • Supported school supervision activities before, during, and after school hours.
  • Supporting student brunch and lunch preparation.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained accurate records of student attendance data on a daily basis.
  • Prepared letters, reports, and other documents for distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
  • Assisted with the planning of school events.
  • Organized files and scanned documents to enhance record-keeping efficiency.
  • Kept front desk and reception area orderly to create a welcoming environment.
  • Resolved customer concerns to deliver prompt solutions and strengthen retention.

In-Home Babysitter

Self-employeed
San Jose
12.2022 - Current
  • Engage with children across age spectrum from infant to 4 years old
  • Maintained safe play environment.
  • Dressed children and changed diapers.
  • Kept children safe and secure at all times.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Observed and monitored children's play activities.
  • Implemented safety measures within the home environment including locking doors and windows when necessary.
  • Instructed children in eating, resting and restroom habits.
  • Provided meals, snacks, and drinks for children.
  • Instructed children in personal hygiene habits such as brushing teeth and washing hands.

Student Recruitment Intern

Downtown College Prep
San Jose
07.2023 - 07.2024
  • Managed applications and organized tracking system records of all students.
  • Organized and attended recruitment events.
  • Reaching out to more than 20 parents to verify applications.

Retail Sales Lead

Old Navy
San Jose
05.2022 - 12.2022
  • Performed cashier duties such as taking payments and processing returns and exchanges.
  • Assist with packing, shipping online orders.
  • Set up engaging displays and merchandising to enhance the customer experience.
  • Provided holiday sales support in a high-volume department store environment.
  • Conducted regular inventory checks to ensure stock accuracy and availability.
  • Unpacked merchandise for stocking on shelves and in stockrooms.
  • Supported team members with cash register operations, as needed.
  • Achieved promotion to team lead for outstanding performance.
  • Served as a greeter, welcoming customers into the store.
  • Reorganized the stockroom to accommodate additional inventory.
  • Labeled items with correct prices.
  • Worked overnight shifts to stock shelves and prepare the store for the morning opening.
  • Operated the cash register and processed customer transactions accurately and efficiently, handling cash, credit, and debit transactions.

Education

High School Diploma -

Downtown College Prep
San Jose, CA
06-2022

Some College (No Degree) - Medical Assisting

San Jose City College
San Jose, CA

Skills

  • Customer service
  • Record keeping
  • Problem solving
  • Time management
  • Team collaboration
  • Bilingual communication
  • Data entry
  • Active listening
  • Scanning and copying
  • Microsoft office
  • Mail distribution
  • Telephone etiquette
  • Teamwork and collaboration
  • Office organization
  • Multitasking Abilities
  • Office Administration
  • Communication skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • ADULT FIRST AID / CPR AED

Timeline

Bilingual Clerk

Downtown College Prep
11.2023 - Current

Student Recruitment Intern

Downtown College Prep
07.2023 - 07.2024

In-Home Babysitter

Self-employeed
12.2022 - Current

Retail Sales Lead

Old Navy
05.2022 - 12.2022

High School Diploma -

Downtown College Prep

Some College (No Degree) - Medical Assisting

San Jose City College

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Kassandra Ramirez Martinez