Kassandra Peddle
Fredericton,NB
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings as well as numerous customer service based jobs. Committed to providing friendly and professional service to customers to maintain positive relations.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor/Bartender/Server
East Side Mario's Restaurant
11.2021 - Current
- Provided excellent service by serving food and beverages promptly with focused attention to customer needs; answering any questions about the menu and paying close attention to any dietary needs.
- Worked with POS system to place orders, organize bills and handle payments.
- Prepared drink orders for with accuracy and efficiency, while staying organized under pressure and handling my own section.
- Maintained clean and organized dining and bar areas to uphold restaurant hygiene standards.
- Resolved guests complaints while maintaining positive customer environment.
- Performed final closing duties , including bar, confirming other staff completed their side work, and performing final cash handling processes.
Front End Staff/Server
Nackawic Golf & Country Club
06.2021 - 11.2021
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Served food and drinks at tables and bar to guests in the clubhouse.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Reservation Sales Agent
Accor Global Reservation Centre
11.2019 - 08.2020
- Responded to inbound calls from guests about the many properties that Accor has to offer, and directing them as needed.
- Provided high level of customer service to each person by engaging guests and using active listening skills to help each person book their ideal hotel stay and packages.
- Maintained awareness of types of rooms available in different hotel/resort locations around the world.
Line Cook
Denny's Restaurant
02.2018 - 04.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and following standards
- Maintained well-stocked stations with supplies and ingredients for maximum productivity.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Worked along side a team as well as independently on overnights.
Travel Agency Intern
LeGrow's (Maritime) Travel
09.2018 - 11.2018
- Researched information for clients of LeGrow’s Travel, while under the supervision of a Travel Agent.
- Organized files and data entry.
- Answered incoming calls and directed them as necessary.
- Attended presentations held by industry suppliers.
Retail Sales Associate
Payless Shoes
11.2017 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns and gift card activations.
Animal Shelter Worker
Clarenville Area SPCA
04.2017 - 09.2017
- Communicated with the public and addressed any questions about the animals.
- Provided a healthy living environment for the animals.
- Managed money using Sage Simply Accounting software and completed bank deposits.
- Maintained website and social media accounts.
- Took extra initiative and represented the SPCA in a variety of community events throughout the year as a volunteer.
Education
Honour's Diploma - Travel And Tourism
Keyin College
St. John's, NL11.2018
Bachelor of Arts - Sociology
Memorial University of Newfoundland
St John’s, NL05.2017
Certificate - Criminology
Memorial University of Newfoundland
St John’s, NL05.2017
Skills
- POS Systems Operations
- Organizing and Prioritizing
- Microsoft Office
- Customer Service
- Attention to Detail
- Teamwork
Timeline
Front of House Supervisor/Bartender/Server
East Side Mario's Restaurant
11.2021 - Current
Front End Staff/Server
Nackawic Golf & Country Club
06.2021 - 11.2021
Reservation Sales Agent
Accor Global Reservation Centre
11.2019 - 08.2020
Travel Agency Intern
LeGrow's (Maritime) Travel
09.2018 - 11.2018
Line Cook
Denny's Restaurant
02.2018 - 04.2019
Retail Sales Associate
Payless Shoes
11.2017 - 05.2018
Animal Shelter Worker
Clarenville Area SPCA
04.2017 - 09.2017
Honour's Diploma - Travel And Tourism
Keyin College
Bachelor of Arts - Sociology
Memorial University of Newfoundland
Certificate - Criminology
Memorial University of Newfoundland
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