Kassandra Pacheco

• Assisted patients with appointment scheduling and inquiries about services.
• Managed high call volumes, achieving consistent customer satisfaction.
• Provided accurate information regarding insurance plans and billing procedures.
• Collaborated with healthcare professionals to effectively resolve patient concerns and enhance service quality.
• Maintained comprehensive knowledge of imaging services offered by the organization.
• Documented patient interactions in the electronic health record system promptly.
• Resolved customer complaints professionally, contributing to improved patient experience.

• Assisted clients with daily living activities and personal hygiene.
• Coordinated medication schedules and ensured timely administration.
• Provided companionship and emotional support to enhance client well-being.
• Communicated effectively with family members regarding client care updates.
• Supported mobility through safe transferring and ambulation techniques.
• Documented care activities to maintain accurate client records.
• Transported clients to doctor's appointments and supported with mobility issues.
• Assisted with activities of daily living such as bathing, dressing, and grooming.
• Trained new caregivers in client needs and caregiving standards.
• Interacted with clients to offer companionship by leading engaging conversations and activities.
• Reported any changes in condition or behavior to family members or health care professionals promptly.

“Experienced Med Tech with hands-on experience administering medications, documenting patient care, assisting seniors with daily living activities, and providing compassionate support in healthcare and assisted living environments.”

• Scheduled appointments and coordinated transportation for residents as needed.
• Maintained organized front desk area for efficient workflow and accessibility.
• Collaborated with staff to ensure smooth operation of daily activities.
• Processed incoming mail and packages, distributing them promptly to recipients.
• Assisted with administrative tasks, including filing and data entry for resident records
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• Assisted clients with personal hygiene and daily living activities.
• Administered prescribed medications under healthcare guidelines.
• Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
• Redirected clients with memory issues, providing safety guidance protection.