Kassandra Matwijszyn
Summary
Skilled in emergency management and interagency coordination, I enhanced response times and efficiency at multiple emergency communication centres. Mentoring new operators and developing training materials, my adaptability and operational leadership significantly improved operator performance. My approach focuses on achievements, leveraging teamwork, and effective communication to navigate high-stress situations, ensuring excellence in public safety operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fire Communications Operator
City Of Brampton
03.2019 - Current
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
Ambulance Communications Officer
Ministry Of Health And Long-Term Care
10.2016 - 03.2019
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Supported public safety operations during major events by coordinating resources and relaying vital information.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Regularly reviewed call logs for quality assurance purposes, identifying areas for improvement and implementing corrective measures as necessary.
Education
Advanced Diploma - Business Administration - Leadership & Management
Fanshawe College
London, ON12.2026
Diploma - Primary Care Paramedicine
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2016
Skills
- Operational Leadership
- Emergency Management
- Interagency Coordination
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Effective Communication
- Adaptability and Flexibility
Languages
French & English
Certification
- NFPA 1041 Fire Instructor 1 - 2023
- NFPA 1041 Fire Instructor 2 - 2024
- BEM 200 Basic Emergency Management - 2024
- IMS 200 Basic Incident Management System - 2024
- IMS 100 Introduction to Incident Management System - 2016
- Microsoft Office Specialist - 2024
Timeline
Fire Communications Operator
City Of Brampton
03.2019 - Current
Ambulance Communications Officer
Ministry Of Health And Long-Term Care
10.2016 - 03.2019
Advanced Diploma - Business Administration - Leadership & Management
Fanshawe College
Diploma - Primary Care Paramedicine
Cambrian College of Applied Arts And Technology
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