Kassandra Manz

Administering CAF member's for over 13 years; providing essential administrative and general HR support for all military activities, handling tasks like personnel record maintenance, pay and allowances administration, managing leave, processing promotions and releases, terms of service, and supporting deployments such as my deployment to Latvia from Dec 2023 to Jun 2024.

Current Role includes managing an orderly room and supervising a team of 7 subordinates.

Skills Obtained:

HR Software Proficiency: Command of HR systems and other digital tools for record-keeping and task management.

Document Handling: Expertise in preparing, managing, and distributing various HR documents and forms.

Written & Verbal Communication: Ability to convey information clearly and professionally to different levels of employees and stakeholders.

Interpersonal Skills: Building positive relationships with colleagues, management, and members.

Organization & Time Management: Efficiently managing multiple tasks, prioritizing effectively, and maintaining seamless business operations.

Attention to detail: Essential for ensuring accuracy in documents, pay, and records.

Professionalism & Empathy: Maintaining a professional demeanor and demonstrating understanding for customer needs.

Adaptability: The capacity to adjust to new challenges and changes in the workplace.

Teamwork: Collaborating effectively with colleagues and other departments to achieve common goals.

Innovation: Bringing new ideas forward in order to create efficiency and improve daily activities.

12 Years of experience in the restaurant and service industry. Began as a server, transitioning to bartender, lounge server, and finally moved into a management position.

Skills Obtained:

Customer Service Excellence: The ability to interact effectively with customers, anticipate needs, and provide excellent service to ensure satisfaction.

Active Listening: Paying close attention to understand customer needs and feedback.

Multitasking: The ability to juggle multiple responsibilities, such as taking orders, managing guests, and handling requests, simultaneously.

Problem Solving: A proactive approach to identify and resolve issues quickly and efficiently, from technical issues to staff shortages.

Adaptability: Flexibility to adjust to changing demands and unexpected circumstances in the restaurant setting.

Professionalism: Presenting a professional demeanor at all times, especially when interacting with customers.