Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kassandra Lopez

Indio

Summary

Dynamic and customer-focused professional with proven expertise in payment processing and inventory management at Carl's Jr. Recognized for enhancing customer satisfaction through exceptional service and effective communication. Adept at multitasking and maintaining organized workspaces, consistently delivering high-quality results in fast-paced environments. Hardworking team member skilled at counting money, processing payments and building relationships. Highly-motivated employee with desire to take on new challenges, strong work ethic.

Overview

2
2
years of professional experience

Work History

Cashier

Carl's Jr
Indio
12.2023 - 12.2025
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier/Ice Cream Scooper

Handles Ice Cream
La Quinta
03.2024 - 11.2025
  • Answered customer questions about flavors or menu items in a knowledgeable manner.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Assisted in preparing various types of desserts including cakes, pies, cookies and pastries.
  • Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
  • Performed regular maintenance tasks such as cleaning floors and washing dishes.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Managed inventory of ice cream, toppings, and serving supplies, restocking as necessary.
  • Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.

Housekeeper

Marriott Vacations Worldwide
Palm Desert
12.2024 - 04.2025
  • Swept and damp-mopped private stairways and hallways.
  • Sorted and counted linens and organized in storage areas.
  • Responded to requests from guests regarding housekeeping needs.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Changed bed linens and towels, tidied up rooms.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

High School Diploma -

Adult School Coachella
Coachella, CA
04-2025

Skills

  • Customer service
  • Point-of-sale operation
  • Inventory management
  • Payment processing
  • Sales transactions
  • Communication skills
  • Time management
  • Teamwork and collaboration
  • Multitasking and organization
  • Basic math
  • Critical thinking
  • Team building
  • Inventory stocking

Languages

Spanish
Native/ Bilingual

Timeline

Housekeeper

Marriott Vacations Worldwide
12.2024 - 04.2025

Cashier/Ice Cream Scooper

Handles Ice Cream
03.2024 - 11.2025

Cashier

Carl's Jr
12.2023 - 12.2025

High School Diploma -

Adult School Coachella

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Kassandra Lopez