Kassandra Lewis

Accountable for ensuring that operations employees receive the training and support required to be successful in their roles. Responsible for implementing strategies to facilitate continuous improvement and growth of the team to which they are working with.

• Managed daily operations of a sales team of 10-15 people, ensuring smooth workflow and timely completion of tasks.
• Proactively identified potential risks or obstacles across hundreds of sales accounts, developing contingency plans to minimize disruptions to operations.
• Improved team efficiency and productivity by restructuring and prioritizing workflow and managing and triaging assignments.
• Optimized team performance, providing clear guidance and setting achievable goals.
• Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
• Managed high workload with consistent record of achieving deadlines and margin targets.
• Provided effective leadership during periods of change or transition within the organization.
• Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
• Maintained current knowledge of industry trends, incorporating relevant insights into operational strategies.
• Contributed to interviewing process and made new hire recommendations.
• Improved operational efficiency by streamlining processes and implementing more effective procedures.
• Maintained team compliance with company standards, safety practices and regulatory and compliance requirements.
• Assist with the development of performance targets for Sales and Operations roles.

Finding carriers and assist making orders with difficult loads/loads that need problem solving

• Deliver training and provide support to new hires; Available to assist and mentor as required.

• Oversee and facilitate relationships between employees and the claims/accounting department.

• Oversee and resolve any issues with invoicing and/or auditing.

• Create and implement metrics to measure success for sales and operations employees. Furthermore, facilitate employees while they work to achieve these goals.

• Diagnose issues among sales and operations employees and implement progressive discipline as necessary.

• Work alongside HR and Operations Manager to successfully onboard new employees, including mentoring and supporting overall development.

• Liaise with management to provide status update for all employees.

• Identify areas for improvement and contribute to existing training programs, working the Operations Manager.

Serve as the primary escalation point for complex accounting challenges, including resolving rate disputes and addressing conflicts both internally and externally. This role focuses on analyzing issues, coordinating solutions, and providing expert problem-solving support to ensure seamless operations and stakeholder satisfaction.

• Supervised a team of five and quickly learned new skills and applied them to daily tasks in accounts payable, accounts receivable, credit, carrier compliance and claims.
• Implemented new claims and accounts payables processes to improve efficiency and productivity Demonstrated respect, friendliness and willingness to help wherever needed. \
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service to customers and carriers alike.

• Lawfully cleared merchandise through customs per client and government requirements.
• Verified rejected cargo and advised on steps to take for avoiding repeat denial.
• Identified and gathered commercial and international data, documents and rulings upon clients' requests.
• Provided expert advice on Canadian laws, describing government requirements for transporting imported goods.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.
• Created SOPs with all customer account actions and data management to keep consistent service levels.
• Assisted with planning and dispatch wherever required

• Cashier, Customer Service Associate, Retail Floor Associate