Kassandra Gutierrez
Admitting Financial Coordinator
Yorba Linda
Summary
Dynamic and dedicated professional with a proven track record of aligning organizational needs with consistent practices. Expertise in thriving under pressure while embracing new challenges, contributing to the enhancement of the organizational brand. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaborative environments. Proficient in working independently and rapidly acquiring new skills to drive success and innovation.
Overview
18
18
years of professional experience
Work History
Financial Coordinator
Rady’s Childrens Health
02.2025 - Current
- Greet and assist patients and visitors in a professional and courteous manner
- Register patients for inpatient, outpatient, emergency, and/or same-day surgical procedures
- Verify patient demographics, insurance information, and physician referrals
- Collect and scan required documentation (ID, insurance cards, authorization forms)
- Explain hospital policies, consent forms, and financial obligations to patients
- Collect co-pays, deductibles, or deposits as needed and provide receipts
- Enter patient information accurately into the hospital’s electronic health records (EHR) system
- Coordinate with clinical departments to ensure timely and accurate admissions
- Maintain confidentiality and adhere to HIPAA regulations
- Respond to patient inquiries and resolve registration issues or escalate as necessary
- Contact insurance carriers to discuss policies and individual patient benefits.
- Answer questions over phone and in-person regarding billing, scheduling and treatment.
Intake Coordinator/Scheduling Coordinator
Unicare Home Health Care
06.2023 - 01.2024
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Delegated work to staff, setting priorities and goals.
Patient Intake Coordinator
Bridge Home Health
04.2023 - 06.2023
- Verified insurance coverage for services rendered at facility.
- Ensured compliance with HIPAA regulations concerning privacy practices within the department.
- Processed financial documents such as authorizations, preauthorizations, referral forms.
- Assisted in the coordination of patient admissions, transfers, and discharges.
Patient Services Coordinator
Bridge Home Health
09.2021 - 12.2022
- Self-directed and able to work with minimal supervision
- Attains a completed copy of the patient's history and physical
- Identifies and verifies insurance coverage of home health care services
- Obtains any documents prior authorization for home care services from insurance providers
- Completes referral information that includes intake data, essential background information, hospital course, and the plan of care.
Vault Clerk
Costco
09.2019 - 02.2020
- Maintain control of large sums of currency and coin
- Encode checks for bank deposit and input all register tenders into Costco's AS400 program for proper accountability
- Load and unload coin boxes and money bags for shipment
- Calculate check figures using processing system and NCR machine encoding.
Department Supervisor
Costco
01.2018 - 09.2019
- Plan, schedule, supervise all Gas Station Attendants and cashiers are adhering to store policies and procedures
- Ensure department stays in compliance with safety and environment
- Control inventory and order necessary parts per requirements
- Prepare sales reports, shift end reports, reconcile accounts daily/weekly and other reports as per requirement of management
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
Retail Associate
Costco
08.2017 - 01.2018
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
Contract Specialist
Advantage Sales And Marketing
06.2015 - 05.2017
- Developed contractual agreements, including terms and conditions, by established policies and procedures.
- Negotiated contracts with suppliers to obtain the best value for goods and services.
- Drafted standard contract language for use in all agreements between the company and its vendors.
Team Lead
In-N-Out Burger
06.2007 - 07.2015
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
Education
Bachelor of Arts in Healthcare Management -
Platt College at Anaheim
Skills
Insurance eligibility verification
Critical thinking
Invoice collection expertise
Patient intake management
Compassionate support
Strategic issue analysis
Dedicated work ethic
Prioritization and scheduling
Proficient in computer applications
Strong verbal communication
Adaptability to change
Accomplishments
Graduated with Honors of a 3.72 GPA.
References
References available upon request.
Timeline
Financial Coordinator
Rady’s Childrens Health
02.2025 - Current
Intake Coordinator/Scheduling Coordinator
Unicare Home Health Care
06.2023 - 01.2024
Patient Intake Coordinator
Bridge Home Health
04.2023 - 06.2023
Patient Services Coordinator
Bridge Home Health
09.2021 - 12.2022
Vault Clerk
Costco
09.2019 - 02.2020
Department Supervisor
Costco
01.2018 - 09.2019
Retail Associate
Costco
08.2017 - 01.2018
Contract Specialist
Advantage Sales And Marketing
06.2015 - 05.2017
Team Lead
In-N-Out Burger
06.2007 - 07.2015
Bachelor of Arts in Healthcare Management -
Platt College at Anaheim
Similar Profiles
Briana ShortBriana Short
Customer Service Representative at Rady’s Children’s HospitalCustomer Service Representative at Rady’s Children’s Hospital
Brianna SnyderBrianna Snyder
Registered Nurse at Rady’s Children’s HospitalRegistered Nurse at Rady’s Children’s Hospital
NICKOLIS GRACENICKOLIS GRACE
Field Training Officer at Childrens HealthField Training Officer at Childrens Health
Larissa SantosLarissa Santos
Payroll Administrator at Elevated ResourcesPayroll Administrator at Elevated Resources
Keyu ChenKeyu Chen
Marketing Coordinator at LEDCONN CorporationMarketing Coordinator at LEDCONN Corporation